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• Error creating/cannot create templates after upgrading to Syno version for Sugar 7.7

  Support May 27th, 2016 @ 12:00 am
  

  Please mark this as resolved as we have managed to fix it.

  For reference in case it helps someone else, after performing all of the above actions without success we did the following:
  1) Overnight the automatic nightly jobs will have run on our On-Demand Enterprise instance. (not sure if relevant but just to mention it)
  2) Performed Quick Repair and Rebuild followed by clicking "Execute".
  3) Confirmed that had not resolved the issue: Still had error trying to create a New template.
  4) At this point we noticed that within Module Loader the Dashboard Manager plugin was -not- listed EVEN THOUGH the link to Dashboard Manager was showing at the bottom of the Admin screen and was allowing us to click in the "Dashboard Templates" screen.
  5) Re-uploaded the install file so it would be visible on the Module Loader screen.
  6) Installed via Module Loader as recommended.
  7) Tested to find the issue had been resolved.

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• Error creating/cannot create templates after upgrading to Syno version for Sugar 7.7

  Support May 26th, 2016 @ 10:44 pm
  

  Missed your second question: Answer is, yes, after the quick repair and rebuild we scrolled down to click "Execute".

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• Error creating/cannot create templates after upgrading to Syno version for Sugar 7.7

  Support May 26th, 2016 @ 10:43 pm
  

  In step 4. we removed the tables as we had nothing we needed to save.

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• Scoring / Rating field module

  • 7.7.2.1

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