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• SugarChimp doesn't sync data from SugarCRM to Mailchimp

  Support April 7th, 2022 @ 2:17 pm
  

  Thanks Heidi.

  As it’s evening in my timezone, we will try to update to the new one tomorrow to see if anything changes. Really hope it works.

  Besides, just to be clear about what I was confirmed from Mailchimp team on how the sync happens: when the Mailchimp sent the GET request to SugarChimp to retrieve the Audience list, they are not seeing any update requests (Such as PUT, POST, or PATCH for example). That’s why our Mailchimp doesn’t get any latest data.

  So, in the meantime:

  1. Can you help look into this issue to see if anything’s wrong from the SugarChimp side apart from the old version we’re using?

  2. Because our “old” version still worked well without upgrading til’ the end of October 2021, can you also help to check if anything happened around that time and accidentally led to this issue?

  Much appreciated.

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• SugarChimp doesn't sync data from SugarCRM to Mailchimp

  Support April 7th, 2022 @ 3:31 am
  

  And the current version we're using is SugarChimp-7.9.2j-for-Sugar6, is it safe to upgrade to the new version called SugarChimp-11.0.2-for-SugarCRM cause the names seem different?

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• SugarChimp doesn't sync data from SugarCRM to Mailchimp

  Support April 7th, 2022 @ 3:17 am
  

  Does this issue relevant to the new version? I checked the new version released on Feb 07, 2022 but our problem happened at the end of October 2021? Btw, does this update affect our system cause we handle so much data in there?

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