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• Cannot validate license

  Support November 11th, 2014 @ 10:18 am
  

  Okay, we managed to fix this by modifying your plugin a little bit.

  It seems to be a scoping issue that relates to how the $outfitters_config variable is declared. By including "global $outfitters_config" before declaration in config.php and then after including config.php in OutfittersLicense.php (multiple instances) it validated fine.

  I don't know why this is happening if this (presumably) used to work fine unless PHP fundamentally changed something in one of the 5.3 releases - I don't do enough PHP dev to say for sure.

  Would be interesting to hear your thoughts on this in case there's a knock-on effect that may affect the rest of the installation.

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• Cannot validate license

  Support November 11th, 2014 @ 9:18 am
  

  Using curl seems to work fine so it can't be the firewall.

  Looking through the SugarCRM log we noticed another message:

  Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php 
  

  We're using SugarCRM Community Edition which doesn't have this file, maybe this is the issue?

  Thanks once again for your help, I hp[e we can get this resolved soon!

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• Cannot validate license

  Support November 11th, 2014 @ 7:54 am
  

  Hi there. We are able to reach your server just fine using the method you described above, however this error still persists. There is no firewall blocking, nor is there a problem with SSL certs. Any other ideas as to how to fix?

  Many thanks

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• Cannot validate license

  Support November 10th, 2014 @ 5:05 pm
  

  Thanks for the quick response.

  We're running PHP 5.3.3 and using APC for opcode caching, could APC be the problem?

  I've installed the latest version (7.1.1g), and now I'm getting a different error:

  Failed: SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to /key/validate and make sure that SSL certs are up to date on the server.
  

  Hopefully this one should be a bit easier to fix.

  Thanks again!

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