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Display Namesteffenhansen
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Member SinceJune 20, 2016
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Last SeenMarch 29, 2022
steffenhansen does not have any add-ons for sale.
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Support February 06, 2018 @ 04:33 pm
I realize now I have misread (or not read at all) the explanatory texts of each option, and guided my choices by the options' names alone. The options' names did indeed misled me, but the accompanying texts do seem clear.
Thank you for the time you've in explaining this to me. I can now make better, more informed use of this tool.
Best regards
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Support February 05, 2018 @ 06:04 pm
I have just setup an empty list on the mailchimp side and a empty target list on the crm side. If I connect them on "SugarChimp Configuration", set it to bring updates from the Mailchimp side (as contacts on crm), and wait for the next scheduler run, the empty target list starts filling up with contacts... Now, the supposed source should be the (still) empty mailchimp list (the mailchimp_list_id is the correct one), but the addresses themselves are the ones coming our master mailchimp<->crm list.
I've decided to interrupt this (by deleting the crm target list), as our master mailchimp list has over 10k subscribers in it. Had I not interrupted it, steady state would be two lists of about 10k subscribers on the mailchimp side (which gets us over the billing threshold), and if I then start to delete subscribers on the "empty" mailchimp list, syncronization would have them also be deleted from the initial master list.
There's a bug here somewhere. We are happy to help you identify it, but we no longer need this setup (as we have finally learned to use list segments on the mailchimp side).
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Support February 05, 2018 @ 05:07 pm
I apologize for the late reply. I have now scheduled the time. We have, however, diverted away from the setup above, partly because of the bug, and partly to optimize list management on the mailchimp side. We are now synchronizing only one list. Should I setup a second, empty list, to be used just for debugging purposes?
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Support January 25, 2018 @ 09:42 pm
You are right, going to the health status via the admin page works, accessing it via the sidebar or the dropdown menu does not (now, but it has in the past).
Anyway, I agree that the initially reported issue is fixed, and so you can mark this as solved.
Thank you for your help.
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Support January 25, 2018 @ 09:16 pm
Hello Jon,
Thank you for your help, I was indeed able to clear the queue.
However, another bug came showed its head: the Health Status page is completely empty now:
I've managed to work around this by repeating the "SugarChimp Configuration" steps (which are also broken at the "Let's get Started" button, but I digress), but it would be nice to not have to repeat these steps all the time.
Returning to the original subject: I was not aware of the existence of this /index.php?module=SugarChimp&action=admin entry point. I do not see a corresponding link to it in any of the places I expect it to be: it's not on the left sidebar nor in the Admin area. Some permission problem on my side, or did you simply not make it available?
Thank you.
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Support January 24, 2018 @ 06:41 pm
I guess this is both a "Bug" and a "Feature Request", as I would like to have an easy way to view those "queued items", and eventually remove items from it, or completely clear said "queue".
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steffenhansen has not rated any add-ons.
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6.5.23
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