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• no working

  Support December 24, 2016 @ 09:49 pm
  

  Hi JT

  Thank you for your email

  I cannot access to the account demo by using these information. Please confirm me: 1- User/Pw/Key of Joomla 2- User/Pw of SugarCRM

  Thanks Best regards

  View Comment
  
  
• no working

  Support December 23, 2016 @ 10:36 am
  

  Hi JT, thank you for your response,

  Ok, you have made the purchase on 11/23/2016 from your account hairdoc And you have requested the support from your new account JT

  Please tell me more detail about your issue: 1- The error message, ... 2- Please send me your access informations to your Joomla/SugarCRM demo account in order to see the issue.

  Thanks

  View Comment
  
  
• no working

  Support December 22, 2016 @ 09:55 pm
  

  Hi JT, thank you for your reply You can consult the doc, live demo and knowledgebase at www.sourcecreativity.com Unfortunately, our support is reserved only to the justified purchase. Thanks

  View Comment
  
  
• no working

  Support December 22, 2016 @ 01:59 pm
  

  Hi JT,

  Thank you for your email

  Please provide us more detail about : 1- Your purchase (invoice, date) in order to more assist you 2- the detail of your issue : error message

  Thanks

  View Comment
  
  
• An error has occurred. 0 Class 'nusoap_client' not found

  Support December 22, 2016 @ 01:55 pm
  

  Dear FX2LTD,

  Thank you for your reply

  I have installed a new SugarCRM and Joomla in your website

  I have made the following tests:

  1- From our Joomla/SugaryCB live demo, I linked your SugarCRM new install and I made tests, it works well. (external connetion through Nusoap)

  2- From Your Joomla/SugaryCB new install, I linked our SugarCRM live demo and I made tests, It works well. (external connetion through Nusoap)

  But when I linked your Joomla/SugaryCB new install to your SugarCRM new install, it hasn't works. (local connetion through Nusoap)

  I think there are some reasons in your server that prevents local connection through Nusoap.

  Let me know if you need further assistance.

  Best Regards

  View Comment
  
  
• An error has occurred. 0 Class 'nusoap_client' not found

  Support November 29, 2016 @ 07:13 am
  

  Hi

  Thank you for your reply

  Could you please provide me your Cpanel info access to your Joomla Web site http://www0.evehogroup.com

  I will try to do the following steps:

  • Create a new SugarCRM in your account install by using Softaculos (inorder to get a new install without any error like forget a password issue, ...)

  • Do some tests

  Please confirm me

  I will try to do my best to resolve this issue according our term and conditions

  Thanks

  View Comment
  
  
• An error has occurred. 0 Class 'nusoap_client' not found

  Support November 26, 2016 @ 11:00 am
  

  Hi FX2LTD. Thank you for your email

  When I used your SugarCRM info, I got a "SOAP Proxy error SOAP" (There is an error when geting the proxy, please check your URL)

  It works fine by using another CRM install.

  I suggest you to resolve this issue :

  1- Please see with your admin/host to resolve this issue. Or

  2- For more detail, please see our article : Error: Connection to SugarCRM failed, check user info (Couldn't get proxy) @ http://sourcecreativity.com/2012-11-14-09-39-35/knowledgebase Or

  3- Re-install your SugarCRM from your Cpanel by using Softaculos.

  Please try again and confirm

  Thanks

  View Comment
  
  
• An error has occurred. 0 Class 'nusoap_client' not found

  Support November 25, 2016 @ 07:11 pm
  

  Hi,

  I cannot access to your CRM (crm.evehogroup.com), please provide me the pw of the user (sourcecreativity)

  I tried to initialize the PW and get the newest in my email, but the system let me waiting for long time with no action !

  Please confirm

  Best regards

  View Comment
  
  
• An error has occurred. 0 Class 'nusoap_client' not found

  Support November 24, 2016 @ 03:23 pm
  

  Dear info74,

  Thank you for your email. I apologize for any delay you have experienced.

  I try to access to the your CRM URL from my browser: http://79.170.40.40/crm/ I get the following error: "404 Not Found : The requested URL /crm/ was not found on this server."

  Please note that we dont provide support to SugarCRM. You can see with your host to assist you to resolve the issue.

  For more detail, please see our articles : 1- How can I check my SugarCRM SOAP response? @ http://my.sourcecreativity.com/knowledgebase.php?action=displayarticle&id=20 2- Error: Connection to SugarCRM failed, check user info (Couldn't get proxy) @ http://my.sourcecreativity.com/knowledgebase.php?action=displayarticle&id=2

  Let me know if you need further assistance.

  Best Regards

  View Comment
  
  
• An error has occurred. 0 Class 'nusoap_client' not found

  Support November 23, 2016 @ 03:13 pm
  

  Dear info74,

  Thank you for your email. I apologize for any delay you have experienced.

  • Please upload the attached file (“sugarcrmclient.php”) and replace it by the existing file: “administrator/components/com_sugarycb/classes/sugarcrmclient.php”

  • Please try again and confirm me.

  • If the problem persist, could you please send me the information access to your Joomla/SugarCRM demo account to see your issue.

  • For more detail, please see our live demo: (Joomla 3.6.4 / CB 2.0.15 / SugarCRM 6.5.24 / PHP 7.0.13) SugaryCB:

  • Front End : http://sclivedemo.cloudaccess.host

  • Back End (administrator) : http://sclivedemo.cloudaccess.host/administrator

  • Username: sclivede

  • Password: h7T4ezFr95 SugarCRM Live Demo

  • URL of SugarCRM: http://demo.m8solutions.com/sugar (Live Demo)

  • Username: admin
  • Password: demo

  1- About your SugarCRM problem You can create and try your own SugarCRM demo account @ www.m8solutions.com

  Let me know if you need further assistance.

  Best Regards

  View Comment
  
  
• An error has occurred. 0 Class 'nusoap_client' not found

  Support November 21, 2016 @ 10:56 pm
  

  Dear info74,

  Thank you for your recent order. I apologize for any delay you have experienced.

  1- Could you please tell me more detail about your: - Joomla version - CB version - SugarCRM version - Php version

  2- Please re-download the latest version of SugaryCB that is compatible with Joomla 3.x and Php 5.6.

  3- Please uninstall your SugaryCB and install this SugaryCB version

  4- Please try again and confirm

  5- For more detail, please see our live demo:

  SugaryCB: - Front End : http://sclivedemo.cloudaccess.host

  • Back End (administrator) : http://sclivedemo.cloudaccess.host/administrator
  • Username: sclivede
  • Password: h7T4ezFr95

  SugarCRM Live Demo

  • URL of SugarCRM: http://demo.m8solutions.com/sugar (Live Demo)
  • Username: admin
  • Password: demo

  Let me know if you need further assistance.

  Best Regards

  View Comment
  
  
• Couldn't connect to Sugar

  Support October 24, 2016 @ 09:21 am
  

  Dear

  Thank you for your recent order

  1- Yes, SugaryCB is compatible with CB 2.0.15

  Please see or online live demo @

  • Front End : http://sclivedemo.cloudaccess.host

  • Back End (administrator) : http://sclivedemo.cloudaccess.host/administrator

  • Username: sclivede
  • Password: h7T4ezFr95

  SugarCRM Live Demo - URL of SugarCRM: http://demo.m8solutions.com/sugar (Live Demo) - Username: admin - Password: demo

  2- Please tell me more detail about your issue: - Default website lunguage - Php version - Joomla - SugarCRM

  We remain at your disposal for further information.

  Best regards

  Sli

  View Comment
  
  
• my sugaryCB doesn't work for my joomla cms

  Support September 01, 2016 @ 08:39 am
  

  Hi texascaptain,

  Thank you for your email,

  I am sorry for this, please try again to access to http://www.sourcecreativity.com/sugarcrm-integration/sugarycb/documentation

  Let me know if you need further assistance.

  Best Regards

  View Comment
  
  
• my sugaryCB doesn't work for my joomla cms

  Support August 28, 2016 @ 07:24 am
  

  Hi texascaptain,

  Ok great, thank you for your reply,

  Yes, you can access to http://www.sourcecreativity.com/sugarcrm-integration/sugarycb/documentation

  Let me know if you need further assistance.

  Best Regards

  View Comment
  
  
• my sugaryCB doesn't work for my joomla cms

  Support August 28, 2016 @ 07:12 am
  

  Hi texascaptain

  Could you please provide us the info access to your Joomla/SugarCRM demo account (URL/User/Pw) in order to resolve the issue.

  Let me know if you need further assistance.

  Best Regards

  View Comment
  
  
• my sugaryCB doesn't work for my joomla cms

  Support August 27, 2016 @ 05:19 pm
  

  Hi texascaptain SugaryCB is an extension for Joomla which allows the integration between Joomla and SugarCRM through the Community Builder extension. So, you should install the Community Builder extension from www.joomlapolis.com then, you install SugaryCB Let me know if you need further assistance. Best Regards

  View Comment
  
  
• my sugaryCB doesn't work for my joomla cms

  Support August 27, 2016 @ 03:57 pm
  

  Hi texascaptain,

  Thank you for your reply,

  Could you please provide us the info access to your Joomla/SugarCRM demo account (URL/User/Pw) in order to resolve the issue.

  Let me know if you need further assistance.

  Best Regards

  View Comment
  
  
• my sugaryCB doesn't work for my joomla cms

  Support August 27, 2016 @ 11:13 am
  

  Hi texascaptain, How to Re-install SugaryCB : a- Download sugarycb_UNZIP-First.zip b- Uninstall the old SugaryCB from your Joomla admin c- Delete all SugaryCB table from your Joomla data base manager (Cpanel) d- Install again your SugaryCB as it is described in the our first response Let me know if you need further assistance. Best Regards

  View Comment
  
  
• my sugaryCB doesn't work for my joomla cms

  Support August 27, 2016 @ 11:06 am
  

  Hi texascaptain,

  Thank you for your recent order. I apologize for any delay you have experienced.

  Install SugaryCB for the 1st time: a- Download sugarycb_UNZIP-First.zip b- Unzip sugarycb_UNZIP-First.zip c- Unzip sugarycb_3.2.1_for_joomla3.x_only_UNZIP-First.zip d- Install com_sugarycb.zip

  For more detail, please see http://www.sourcecreativity.com/installation

  Let me know if you need further assistance.

  Best Regards

  • Support Department
  • Source Creativity

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