Display NameMonique Bianchi Ribeiro
Member SinceOctober 30th, 2017
Last SeenOctober 29th, 2020
Monique Bianchi Ribeiro does not have any add-ons for sale.
Support July 27th, 2018 @ 12:37 pm
Hi Jon, the webhook is inactive. What should I do in this case?This is the message below. I'm just afraid to activate it and then old leads from mailchimp can come to crm as if they were new, as it has happened before. Any recommendation on this?
We disabled this URL on Apr 09, 2018 1:00 pm because it was unresponsive. If it is working now, please try saving it again, we’ll revalidate it, and turn it back on if all is well.View Comment
Support March 26th, 2018 @ 8:42 am
Yes, it looks like the number 1 must be the case since the new leads do not have the stars rating updated even after 24 hours.
Is there anything you need from us that could help to come up with a solution for that?
Support March 19th, 2018 @ 8:01 am
Hi Jon, unfortunately, the mailchimp rating is not working properly. Since our last call, it stopped updating the rating again. When we did the resync of the list, part of the leads were updated with the mailchimp rating, however, this caused an instability in the system and I don't think is a great idea to use this as a workaround. I remember that you would do a test after our call, but we haven't heard from you since then. We are really upset with this feature since it could help us a lot with the lead classification.View Comment
Support February 16th, 2018 @ 2:59 pm
Hi again Jon, it seems that the Target List I was trying to sync appears as pending looking in the health status. But, should I do anything or just wait for these leads to sync? And actually, these leads should be there in Mailchimp already, since we have the connection from Sugar to Mailchimp... But I guess, the Target lists and campaigns are useful also for ROI calculation, am I right?View Comment
Support February 16th, 2018 @ 2:35 pm
Hi Jon, thanks for the imput.
But now I'm struggling with the sync between the Target List and my Master List in Mailchimp. Every time I select the Master List under the field Mailchimp List in the Target List, and save it, it cannot be accepted. If I try any other list, it can be saved, but not with the Master List. What do you think could be causing this issue?
Support February 6th, 2018 @ 7:33 am
Hi Jon, we have a call scheduled today to solve this problem with the stars rating. ThanksView Comment
Support January 24th, 2018 @ 10:55 am
Hi Jon, ok, I think I got it that we can transfer the leads if they are in a target list, but I'm wondering how to find exactly only the leads that are in the CRM system but not on Mailchimp...
Regarding the second question, that's really strange, because I have done another test just now, adding a lead manually to a liSt in Mailchimp, and less than 10 seconds after, this lead went to the Sugar CRM. ..View Comment
Support January 23rd, 2018 @ 7:38 am
Sorry, another important question. We realized that when we create leads manually on Mailchimp, they are added automatically to the Sugar CRM, however yesterday we have imported via a csv archive and the leads were not transferred to Sugar... Do you know what is that and if we should use only copy/paste import?View Comment
Support January 23rd, 2018 @ 7:34 am
Hi Jon, thanks! Actually yes, I have a question. On the CRM, in the Sugarchimp module under health status, I can see how many leads we have in the system but not in the Mailchimp, but is it possible somehow to export or view these leads? For example, if someone from Sales create a lead manually in the system, this lead won't be going to our list in Mailchimp... Do you suggest anything? ThanksView Comment
Support January 22nd, 2018 @ 3:42 pm
Jon, I scheduled a call for Thursday on behalf on my boss but I used a wrong email! Instead of firstname.lastname@example.org, it's email@example.com. Have you received that? Please, consider the right email, so he will be able to join the call!
Support January 22nd, 2018 @ 3:40 pm
Hi Jon, good to know that. I have scheduled a call for next Thursday, but as I won't be here in the office, I added my boss Gilbert Bork (firstname.lastname@example.org). Thank you for your supportView Comment
Support January 19th, 2018 @ 9:48 am
However, we had a considerable amount of leads which were showing a rating of 4, 5 stars in the CRM before. Suddenly this information changed and I see all the leads with 2 stars. Is there any other possibility of updating this MailChimp rating? We already pay about $ 300 a month for our current plan and an upgrade to a pro plan would cost us $200 more...View Comment
Support January 19th, 2018 @ 9:42 am
Hi Jon, thanks! I guess is because of the first reason, we don't have currently a Pro plan....View Comment
Support January 8th, 2018 @ 9:08 am
Hello Jon, we are experiencing problems with the MailChimp rating showed in the CRM. It shows every lead as 2 stars, however, we have leads with 3 and 5 stars. The Mailchimp activity is showing correctly though... Any advice?View Comment
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