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• Sync not functioning from Mailchimp

  Support September 11, 2015 @ 03:57 pm
  

  Hi Sugarchimp support,

  We were able to solve this initial issue but i need to open a new ticket. yesterday the Sugarchimp integration went haywire on our system and started making 5 api calls per second to Mailchimp, which ultimately crashed out Sugarcrm instance due to overloading the server. Sugarchimp mistakenly tried to sync two lists with over 375000 records, which makes no sense because we didn't even have that many records in the system in the first place. Due to this my CTO removed Sugarchimp to restore access to the system for staff.

  Any help would be greatly appreciated as right now we will have to cancel the subscription unless we can figure out what happened. It used 10 gbs of bandwidth in less than 3 hours somehow through these API calls.

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• Sync not functioning from Mailchimp

  Support June 30, 2015 @ 06:07 pm
  

  I have a pretty long list of logs here since i turned on debug in health status. where should I send it? I don't want to publicly post this.

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• Sync not functioning from Mailchimp

  Support June 30, 2015 @ 06:01 pm
  

  Can't finish the sync, getting a 500 HTTP error. I'm checking the logs now.

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• Sync not functioning from Mailchimp

  Support June 30, 2015 @ 05:51 pm
  

  I'm running 7.18, this maybe the problem. upgrading now.

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• Sync not functioning from Mailchimp

  Support June 30, 2015 @ 05:43 pm
  

  Nothing shows up in the healthcheck and there is nothing in the queue. I've had the integration for a few weeks now and its never executed an actual sync.

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• Sync not functioning from Mailchimp

  Support June 30, 2015 @ 05:40 pm
  

  And I have checked the cron job history, it is executing regularly.

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• Sync not functioning from Mailchimp

  Support June 30, 2015 @ 05:38 pm
  

  Right however are these notices the cause of the sync not working?

  for instance, when I add someone as a subscriber to one of my lists, they have never been imported into sugar or added to a target list. the sync seems to only go one way.

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