Member SinceApril 14th, 2015
Last SeenFebruary 4th, 2016
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Support September 11th, 2015 @ 3:57 pm
Hi Sugarchimp support,
We were able to solve this initial issue but i need to open a new ticket. yesterday the Sugarchimp integration went haywire on our system and started making 5 api calls per second to Mailchimp, which ultimately crashed out Sugarcrm instance due to overloading the server. Sugarchimp mistakenly tried to sync two lists with over 375000 records, which makes no sense because we didn't even have that many records in the system in the first place. Due to this my CTO removed Sugarchimp to restore access to the system for staff.
Any help would be greatly appreciated as right now we will have to cancel the subscription unless we can figure out what happened. It used 10 gbs of bandwidth in less than 3 hours somehow through these API calls.View Comment
Support June 30th, 2015 @ 6:07 pm
I have a pretty long list of logs here since i turned on debug in health status. where should I send it? I don't want to publicly post this.View Comment
Support June 30th, 2015 @ 6:01 pm
Can't finish the sync, getting a 500 HTTP error. I'm checking the logs now.View Comment
Support June 30th, 2015 @ 5:51 pm
I'm running 7.18, this maybe the problem. upgrading now.View Comment
Support June 30th, 2015 @ 5:43 pm
Nothing shows up in the healthcheck and there is nothing in the queue. I've had the integration for a few weeks now and its never executed an actual sync.View Comment
Support June 30th, 2015 @ 5:40 pm
And I have checked the cron job history, it is executing regularly.View Comment
Support June 30th, 2015 @ 5:38 pm
Right however are these notices the cause of the sync not working?
for instance, when I add someone as a subscriber to one of my lists, they have never been imported into sugar or added to a target list. the sync seems to only go one way.View Comment
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