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Display NamePaul Hekimian
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Website
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Member SinceAugust 24, 2016
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Last SeenFebruary 03, 2020
Paul Hekimian does not have any add-ons for sale.
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Support December 15, 2016 @ 04:27 pm
Support, i reached out to Sugar to get feedback on getting the PHP files and this is what they came back with. Let me know if this would help if i gave you access to look deeper into the issue? Paul
Hi Paul,
I'd be happy to provide you with a backup of your Sugar instance (PHP files and database). We can not provide this data to a 3rd party, however, it is your data - and if you choose to pass it along to them, you are free to do so.
Please let me know if you'd like me to do this, and I'll send over FTP credentials once I get the backup done. Best regards, Chris Hesselrode Sugar CRM | Technical Support Engineer
On 2016-12-14, 01:11pm, paul@pacificstreetinc.com wrote: Chris, just to give you and update. I got onto the phone with Synolia support and they cannot find the issue without getting into the SugarCRM PHP code. See below. It looks like this is dead in the water for now unless your team can get this their team and dive deeper into the PHP code. Paul
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Support December 13, 2016 @ 05:58 pm
Hello support, please log onto our dev instance. https://bendev.sugarondemand.com UN: [removed] PW: [removed] Load my profile: Paul Hekimian You'll see that it works just fine.
Then go into the Sales Dashboard and edit the "My Opportunities" list view and chose the CUSTOM filter "Open Opportunities".
Go back and try and load my profile and you'll get an error. The issue is "Custom Filters" not letting the data to load. Let me know what you fine out once you've tested it. Thanks, Paul
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Support December 08, 2016 @ 05:41 pm
We do not have any roles on fields being used by these filters. Can we set up a call to trouble shoot this today? 310-344-1811 Thanks, Paul
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Support December 02, 2016 @ 04:16 pm
Hello support, I've reached out to Sugar's Advanced Support Team and below is the outcome of their findings. The issue is on the your side. Can you fix this or let me know what my options are at this time. If you cannot fix it, i'll be requesting a refund. The main issue is when we set a custom Filter in a list dashboard it does not let the data load. When we remove the custom filter it works. If you would like to trouble shoot this on our Dev intance let me know and i'll arrange that today. Please get back to me quickly as we have a large client that we need to push dashboards out to over 100 users. Thanks, Paul 310-344-1811
Paul –
Thank you for your patience as we’ve looked into this for you. Our Advanced Support team has provided some insight and indicated that the issue resides with how SYNOLIA is attempting to build out the dashboards (retrieving data, and publishing data). If you are building modules in Module Builder, there is nothing that should cause their plug-in to fail, as you would be using the same functionality (filters, etc) as stock modules. If built outside of module builder, we’d suggest looking at that further, but we have no insight as we do not provide support for customizations/code.
The console error being shown is a 500 error from SYNOLIA: http://www.screencast.com/t/pm3N7TT9IM
Unfortunately, the SYNOLIA application is not providing any meaningful logging, so we can not see any information on what is causing the issue. That is something that will need to be looked at by SYNOLIA.
Please let me know if you have any further questions.
Best regards,
Chris Hesselrode Sugar CRM | Technical Support Engineer
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Support November 22, 2016 @ 12:51 am
New update:
It seems like the dashboards fail to load when there is a custom filter applied to a list view dashlet on any of the following: • Opportunities • Placements (Custom) • Documents
We don't have the problem with Accounts. Haven't tested other modules yet.
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Support November 21, 2016 @ 04:29 pm
I removed the module and did a clean install using the latest version. Here are the logs from the install. Can we jump on a web call and try and trouble shoot this issue? We need this to work today. I'm still getting and error. Thanks, Paul
Mon Nov 21 15:53:18 2016 [28543][1][FATAL] Job 9e727296-b002-11e6-8232-02444ab8ba5d (SynoDashboardTemplates - Update roles dropdown) failed in CRON run Mon Nov 21 15:53:18 2016 [28543][1][FATAL] Job 9e7f8ec2-b002-11e6-a724-02444ab8ba5d (SynoDashboardTemplates - Update roles dropdown) failed in CRON run Mon Nov 21 15:56:57 2016 [30279][1][FATAL] Job 1c543d3e-b003-11e6-96e0-02444ab8ba5d (SynoDashboardTemplates - Update roles dropdown) failed in CRON run Mon Nov 21 15:56:57 2016 [30279][1][FATAL] Job 1c5b789c-b003-11e6-9ae5-02444ab8ba5d (SynoDashboardTemplates - Update roles dropdown) failed in CRON run Mon Nov 21 15:58:11 2016 [4400][1][FATAL] Query Failed: ALTER TABLE users_cstm drop COLUMN synodt_block_dashboards_c: MySQL error 1091: Can't DROP 'synodt_block_dashboards_c'; check that column/key exists Mon Nov 21 15:58:12 2016 [4400][1][FATAL] Query Failed: ALTER TABLE users_cstm drop COLUMN synodt_roles_c: MySQL error 1091: Can't DROP 'synodt_roles_c'; check that column/key exists Mon Nov 21 16:00:37 2016 [8496][1][FATAL] [SessionLock] Session lock was held for 6 seconds which is longer than the maximum of 1 seconds. Request details: SERVER_NAME: ben.sugarondemand.com, SERVER_ADDR: 10.0.0.26, SCRIPT_FILENAME: /mnt/sugar/7.7.1.1/ent/api/rest.php, REQUEST_METHOD: POST, SCRIPT_NAME: /api/rest.php, REQUEST_URI: /rest/v10/oauth2/token, QUERY_STRING: __sugar_url=v10/oauth2/token Mon Nov 21 16:00:43 2016 [32398][1][FATAL] Job a772d506-b003-11e6-95b3-02444ab8ba5d (SynoDashboardTemplates - Update roles dropdown) failed in CRON run Mon Nov 21 16:00:43 2016 [32398][1][FATAL] Job a77662e8-b003-11e6-bf66-02444ab8ba5d (SynoDashboardTemplates - Tracking user roles) failed in CRON run Mon Nov 21 16:00:43 2016 [32398][1][FATAL] Job a77a24c8-b003-11e6-96fa-02444ab8ba5d (SynoDashboardTemplates - Update roles dropdown) failed in CRON run Mon Nov 21 16:00:43 2016 [32398][1][FATAL] Job a77ddd84-b003-11e6-b5e0-02444ab8ba5d (SynoDashboardTemplates - Tracking user roles) failed in CRON run Mon Nov 21 16:01:12 2016 [9368][1][FATAL] [SessionLock] Session lock was held for 9 seconds which is longer than the maximum of 1 seconds. Request details: SERVER_NAME: ben.sugarondemand.com, SERVER_ADDR: 10.0.0.26, SCRIPT_FILENAME: /mnt/sugar/7.7.1.1/ent/api/rest.php, REQUEST_METHOD: GET, SCRIPT_NAME: /api/rest.php, REQUEST_URI: /rest/v10/connectors, QUERY_STRING: __sugar_url=v10/connectors Mon Nov 21 16:08:15 2016 [2434][1][FATAL] Job b534bd34-b004-11e6-9906-02444ab8ba5d (SynoDashboardTemplates - Update roles dropdown) failed in CRON run Mon Nov 21 16:08:15 2016 [2434][1][FATAL] Job b53887e8-b004-11e6-8851-02444ab8ba5d (SynoDashboardTemplates - Tracking user roles) failed in CRON run Mon Nov 21 16:08:15 2016 [2434][1][FATAL] Job b53c1ec6-b004-11e6-a860-02444ab8ba5d (SynoDashboardTemplates - Update roles dropdown) failed in CRON run Mon Nov 21 16:08:15 2016 [2434][1][FATAL] Job b5404d66-b004-11e6-849c-02444ab8ba5d (SynoDashboardTemplates - Tracking user roles) failed in CRON run Mon Nov 21 16:12:50 2016 [3944][1][FATAL] Job 58dd2516-b005-11e6-9648-02444ab8ba5d (SynoDashboardTemplates - Update roles dropdown) failed in CRON run Mon Nov 21 16:12:50 2016 [3944][1][FATAL] Job 58e6307a-b005-11e6-a7f8-02444ab8ba5d (SynoDashboardTemplates - Tracking user roles) failed in CRON run Mon Nov 21 16:12:50 2016 [3944][1][FATAL] Job 58ea67b2-b005-11e6-bb1f-02444ab8ba5d (SynoDashboardTemplates - Update roles dropdown) failed in CRON run Mon Nov 21 16:12:50 2016 [3944][1][FATAL] Job 58edbf20-b005-11e6-9e5a-02444ab8ba5d (SynoDashboardTemplates - Tracking user roles) failed in CRON run Mon Nov 21 16:16:59 2016 [5510][1][FATAL] Job ed79190a-b005-11e6-9c99-02444ab8ba5d (SynoDashboardTemplates - Update roles dropdown) failed in CRON run Mon Nov 21 16:16:59 2016 [5510][1][FATAL] Job ed7d2720-b005-11e6-9a0f-02444ab8ba5d (SynoDashboardTemplates - Tracking user roles) failed in CRON run Mon Nov 21 16:16:59 2016 [5510][1][FATAL] Job ed8157a0-b005-11e6-8bcc-02444ab8ba5d (SynoDashboardTemplates - Update roles dropdown) failed in CRON run Mon Nov 21 16:16:59 2016 [5510][1][FATAL] Job ed86f5de-b005-11e6-8ad8-02444ab8ba5d (SynoDashboardTemplates - Tracking user roles) failed in CRON run Mon Nov 21 16:21:39 2016 [19310][1][FATAL] [SessionLock] Session lock was held for 2 seconds which is longer than the maximum of 1 seconds. Request details: SERVER_NAME: ben.sugarondemand.com, SERVER_ADDR: 10.0.1.238, SCRIPT_FILENAME: /mnt/sugar/7.7.1.1/ent/api/rest.php, REQUEST_METHOD: GET, SCRIPT_NAME: /api/rest.php, REQUEST_URI: /rest/v10/Calls?max_num=20&filter%5B0%5D%5Breminder_time%5D%5B%24gte%5D=0&filter%5B0%5D%5Bstatus%5D%5B%24equals%5D=Planned&filter%5B0%5D%5Baccept_status_users%5D%5B%24not_equals%5D=decline&filter%5B0%5D%5Bdate_start%5D%5B%24dateBetween%5D%5B%5D=2016-11-21T16%3A21%3A28.544Z&filter%5B0%5D%5Bdate_start%5D%5B%24dateBetween%5D%5B%5D=2016-11-22T16%3A26%3A28.544Z&filter%5B0%5D%5Busers.id%5D%5B%24equals%5D=1, QUERY_STRING: __sugar_url=v10/Calls&max_num=20&filter%5B0%5D%5Breminder_time%5D%5B%24gte%5D=0&filter%5B0%5D%5Bstatus%5D%5B%24equals%5D=Planned&filter%5B0%5D%5Baccept_status_users%5D%5B%24not_equals%5D=decline&filter%5B0%5D%5Bdate_start%5D%5B%24dateBetween%5D%5B%5D=2016-11-21T16%3A21%3A28.544Z&filter%5B0%5D%5Bdate_start%5D%5B%24dateBetween%5D%5B%5D=2016-11-22T16%3A26%3A28.544Z&filter%5B0%5D%5Busers.id%5D%5B%24equals%5D=1 Mon Nov 21 16:22:52 2016 [12952][1][FATAL] [SessionLock] Session lock was held for 3 seconds which is longer than the maximum of 1 seconds. Request details: SERVER_NAME: ben.sugarondemand.com, SERVER_ADDR: Not set, SCRIPT_FILENAME: /mnt/sugar/7.7.1.1/ent/cron.php, REQUEST_METHOD: Not set, SCRIPT_NAME: /mnt/sugar/7.7.1.1/ent/cron.php, REQUEST_URI: , QUERY_STRING: Not set Mon Nov 21 16:23:18 2016 [12952][1][FATAL] [SessionLock] Session lock was held for 26 seconds which is longer than the maximum of 1 seconds. Request details: SERVER_NAME: ben.sugarondemand.com, SERVER_ADDR: Not set, SCRIPT_FILENAME: /mnt/sugar/7.7.1.1/ent/cron.php, REQUEST_METHOD: Not set, SCRIPT_NAME: /mnt/sugar/7.7.1.1/ent/cron.php, REQUEST_URI: , QUERY_STRING: Not set Mon Nov 21 16:23:22 2016 [12952][1][FATAL] [SessionLock] Session lock was held for 3 seconds which is longer than the maximum of 1 seconds. Request details: SERVER_NAME: ben.sugarondemand.com, SERVER_ADDR: Not set, SCRIPT_FILENAME: /mnt/sugar/7.7.1.1/ent/cron.php, REQUEST_METHOD: Not set, SCRIPT_NAME: /mnt/sugar/7.7.1.1/ent/cron.php, REQUEST_URI: , QUERY_STRING: Not set Mon Nov 21 16:23:26 2016 [12952][1][FATAL] [SessionLock] Session lock was held for 3 seconds which is longer than the maximum of 1 seconds. Request details: SERVER_NAME: ben.sugarondemand.com, SERVER_ADDR: Not set, SCRIPT_FILENAME: /mnt/sugar/7.7.1.1/ent/cron.php, REQUEST_METHOD: Not set, SCRIPT_NAME: /mnt/sugar/7.7.1.1/ent/cron.php, REQUEST_URI: , QUERY_STRING: Not set
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Support August 24, 2016 @ 09:24 pm
I have another issue. Can you tell what is causing this error?
Wed Aug 24 21:21:00 2016 [20662][1][FATAL] Executing repair query: Query Failed: ALTER TABLE syno_dashboardtemplatefilters ADD CONSTRAINT PRIMARY KEY (id): MySQL error 1068: Multiple primary key defined
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