Member SinceSeptember 30th, 2014
Last SeenDecember 9th, 2020
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Support May 9th, 2017 @ 7:09 pm
I've scheduled an appointment. Over the past few days, we've been cleaning up our database and disabling our test instances. I've also reset the MailChimp API key so that only the production version as the new key (to make absolutely sure no other instance was able to communication with MailChimp). The same behaviour is continuing to be experienced.
Support November 21st, 2016 @ 5:55 pm
I wanted to provide a further update. Over the weekend it appears that although our main Sugar Target List continued to be updated, it did not sync with MailChimp. I have tried re-sync as well as unlinking and relinking the target list to a MailChimp List. Further, I even tried duplicating both lists and syncing. In all cases, the Health Status page shows Sugar leads queued for sync (around 38000). This number slowly decreases as expected. However, no new records are created in MailChimp. In the case of the duplicated list, it is still sitting empty.
Other lists have continued to be updated and sync.
Support November 21st, 2016 @ 1:54 pm
Our Sugar instance is behind a firewall, however we've created a work around for the list webhooks that fire. This is working for MailChimp-triggered unsubscribing for instance. Are subscriptions handled the same way?
If another pinhole needs to be created, could you provide details on ports, URLs/IPs, etc?
Support November 12th, 2014 @ 3:25 pm
Thanks for your help.
Yes I am seeing opens and clicks come through for Automations. It just seems to be the send that is not showing up.
Support November 12th, 2014 @ 2:41 pm
Thanks for the suggestion.
I have implemented a custom hook as you suggested and the list and campaign names are now being stored within the CRM.
I have noticed one odd thing however. We are currently using both standard campaigns and automations within MailChimp. For campaigns, all hooks seem to be coming across including send, open, and click. However, for automations, the send hook does not appear to come over. I do not see any "send" hooks for emails sent by a automation workflow and we have sent several thousand.
Support November 10th, 2014 @ 6:54 pm
Thanks for the help. I now have the activity showing up however I've noticed that the MailChimp campaign name only appears mapped to a human-readably value in the edit pane. Is there any way to get the MailChimp campaign name to show up in the list view?
When I mentioned MailChimp data staying intact, I am referring to when lists or merged or removed. Granted these are not every-day procedures, however list management is important to ensure MailChimp doesn't over inflate subscriber numbers. When this happens, I loose any kind of history data for subscribers on the list.
Support October 6th, 2014 @ 2:50 pm
Thanks for your help. I was able to get the connector set up by following the instructions you provided.View Comment
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