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• Not Syncing Leads and Contacts from Sugar to MailChimp

  Support September 25th, 2014 @ 4:31 am
  

  Is there a way to automatically have Sugar add every new lead and contact created to a target list? It's very inconvenient to add that extra step of manually adding new people to a target list.

  The company I'm with is Consultwebs and we use Sugar on Demand. In the SugarChimp section there is no "Health Status" page so it probably is an old version - the only pages there are: SugarChimp Configuration, Module Log Level, SugarChimp Process Queue , SugarChimp Campaigns Synchronization, SugarChimp Webhooks, and License Key.

  Thanks!

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• Campaigns Show No Data

  Support November 6th, 2013 @ 3:40 pm
  

  1) Version is 6.7.3 (Build 1039) and it's on-demand

  2) I'm hoping you can view this screenshot - http://screencast.com/t/OrOAbKn9Qgg So far, it seems like all the processes are correctly displayed here and everything is "processed" except for the 'syncCampaignEmailAnalytics' process which is marked "New"
  I'm not sure where to go to view errors in the SugarCRM log, though.

  3) A few are queued or running (on schedule to), but everything else shows many "done" successes. The only process that has not run is the "Prune Database on 1st of Month" (Perhaps because it was installed close to that on 10/29?)

  One error I found was showing under the SugarChimp webhooks - "There was an error adding your webhook to some of the lists. Please make sure your instance of sugarcrm can be accessed by MailChimp and that your API key is correct." I have the Webhook copied from the SugarChimp configuration page in Sugar to the List Webhook page for the only list I use.

  The API key is copied from MailChimp to Sugarchimp configuration. However, in the "Last 24 hours of API calls" section of Sugar it shows red x's for some the "listWebhookAdd" method and list this as the response: "(508) Invalid_URL". Screenshot: http://screencast.com/t/01rJzCj2

  Perhaps that all will help ID the problem!

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• Campaigns Show No Data

  Support November 6th, 2013 @ 12:44 pm
  

  When I did the initial install last week I set it at 60 days (Sync Campaigns Not Older Then [days] 60). I figured it would take a long time to sync but Only the two I have sent since installing appeared in Sugar, and again the details like opens, etc do not appear at all.

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• Campaigns Show No Data

  Support November 5th, 2013 @ 4:02 pm
  

  thanks for the quick response! There are no errors listed in the queue. Right now the only thing syncing correctly is when someone unsubscribes in MailChimp it marks them as opted-out in sugar.

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• SugarChimp

  • 6.7.3

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