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• Synchronisation Hangs

  Support April 28th, 2015 @ 4:32 pm
  

  Denis

  Thanks, I can see that.

  A question from one of the Sales Team: - Does the e-mail get archived against the Contact only? Is there a way of archiving against an Opportunity?

  This is an option when using the Outlook Plugin but as he is a Mac User he cannot use this plugin - hence looking at your alternative

  Jon

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• Synchronisation Hangs

  Support April 27th, 2015 @ 8:55 pm
  

  Denis

  OK I won't do anything else until the update has been done

  Thanks

  Jon

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• Synchronisation Hangs

  Support April 27th, 2015 @ 8:13 pm
  

  To explain what we are using the plugin for - we are using SugarCRM but not everyone uses Outlook on a Desktop. We have a lot of users who are either using a Mac or Outlook 365 and the Sugar Plug-In does not work with these. All that we are wanting to be able to do is Archive any Client e-mails or Prospective e-mails.

  We do not want to sync any contacts as the ones in our Address Books are personal. Having the option in Settings to switch off the Synchronisation button would be great

  If we can get this working then it will be extremely useful for us - and also we have clients who are also using SugarCRM who would benefit if this plug-in was working perfectly.

  I work for a Digital Sports Agency and are in the process of getting clients to take the CRM solution, and if they do then I will be pushing your plug-in as an option to have.

  So back to the original question - Do I think it should be hidden? Yes I do

  Thanks and glad to try and help you.

  On a spelling point - you have spelt successful with two l's when the sync/archive is complete

  Jon

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• Synchronisation Hangs

  Support April 27th, 2015 @ 7:44 pm
  

  It has Archived my e-mail but scared to use the system as do not want all contacts to synchronise!

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• Synchronisation Hangs

  Support April 27th, 2015 @ 7:11 pm
  

  I do not want my contacts synchronised to my CRM system just want to archive the e-mails. Is this possible?

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• Synchronisation Hangs

  Support April 27th, 2015 @ 7:08 pm
  

  Guys

  Not happy. It has just synced my entire Contacts list to the Company CRM system when you had told me above that it will only do the e-mail!!!

  Having to delete all of my entered contacts.

  Not sure I will be using this service if this is the issue I'm having with a trial! I have 10 persons in the organisation who will be using this service and do not want this happening with them

  Jon

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• Synchronisation Hangs

  Support April 27th, 2015 @ 5:37 pm
  

  Still having issues with the synching. It is taking a very long time and returning nothing

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• Synchronisation Hangs

  Support April 27th, 2015 @ 3:50 pm
  

  Denis

  Thanks for coming back to me.

  Brower is Chrome Version is 42.0.2311.90 m

  It takes a long time to load before giving me any options. The synchronisation starts automatically also.

  This had stopped and didn't find any one and I clicked on Archive E-Mail - got the message 'All synchronization slots are busy. Please try again later.'

  Can you also confirm when it synchronizes it only does those on the e-mail and not my contacts?

  Thanks

  Jon

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