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Display NameTom Hadrava
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Member SinceMarch 24, 2015
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Last SeenMay 16, 2023
Tom Hadrava does not have any add-ons for sale.
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Support December 11, 2018 @ 04:06 pm
Thank you! I believe I was able to fix it by placing all of the flies in the zip file in the appropriate directories and removing the two folders that you indicated. Thank you so much and have a great day!
Matt
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Support December 10, 2018 @ 10:43 pm
Attached is a screenshot with example of admin. Also when trying to navigate to aoic_UserPhoneNumbers shows "Data not available"
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Support August 08, 2017 @ 04:29 pm
I am sorry for the late response on this. I did not receive confirmation that the case was updated.
I am not sure what you are asking in question 2. When a users clicks to call, the phone number will dial once. However, randomly, if the user ends the call with the headset, the click to call system will dial the same number again.
Thanks and let me know if there is a quicker method for discussing this issue.
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Support September 19, 2016 @ 07:31 pm
I am seeing that the following line is giving a "null" error in the js :
if(host.match(/:\d+$/)===null){host=host+':'+defaults.port;}
VM338 sugar_grp7.min.js?v=8HWoFYE9hdr0rowYA0iXjw:415 Uncaught TypeError: Cannot read property 'match' of nullnormalizeHost @ VM338 sugar_grp7.min.js?v=8HWoFYE9hdr0rowYA0iXjw:415ProstieZvonki.connect @ VM338 sugar_grp7.min.js?v=8HWoFYE9hdr0rowYA0iXjw:419success @ VM338 sugar_grp7.min.js?v=8HWoFYE9hdr0rowYA0iXjw:432params.success @ sugarapi.js:654n @ jquery.min.js:2fireWith @ jquery.min.js:2w @ jquery.min.js:4d @ jquery.min.js:4 VM338 sugar_grp7.min.js?v=8HWoFYE9hdr0rowYA0iXjw:432 Object {user_phone: "174", incoming_call: "1", click_to_call: "1", host: null, port: null…}click_to_call: "1"client_id: "SugarCRM"client_type: "SugarCRM"host: nullincoming_call: "1"port: nulluser_phone: "174"proto: Object
I notice that host is null and port is null in the above console output. However, this information is set on the admin page.
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Support September 19, 2016 @ 06:13 pm
It would be difficult to give access to our systems without setting up a remote session.
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Support September 19, 2016 @ 06:12 pm
#
Secretary's extension
(relevant when "smart_transfer=on")
secretary = 102
#
Response timeout from CRM for call forwarding (in seconds)
If PBX-connector doesn’t receive the extension number from CRM plug-in within that time, then it transfers call to the secretary's extension
(relevant when "smart_transfer=on")
transfer_time = 30
#
CRM authorization password
password = 000
#
Port that PBX-connector uses to receive CRM plug-in connections
port = 10150
#
Log file name
log_file = logfile.txt
#
Log file verbosity (off, critical, error, warning, info, debug)
log_level = debug
#
Smart transfer feature (on, off)
smart_transfer = on
#
Smart transfer extensions. You can use Smart transfer feature when a specific extensions are called
#
If the list is empty, then "smart_transfer" is off automatically
#
Values should be written without spaces, separated by commas
(example: 101,102,103)
catch_list = 101
#
The first digit of group extension
group_starts_with = 6
#
Maximum length of event queue (from 1 to 4294967295)
queue_max_length = 500
#
External line prefix
outgoing_prefix = 9
#
SSL (true/false)
use_ssl = false
#
License key
contract = WXSTC92443967382818044421
#
Logging of TAPI events (on/off)
events_log = on
#
Path to the directory with audio records (audio records from VoiceMailPro)
record_internal_path = C:\VoiceMail\VM\Accounts\
#
Network path to audio records (for CRM plug-ins)
record_external_path = \host_name\Accounts\
#
Internal number length (by default equals 3)
internal_num_len = 3
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Support September 16, 2016 @ 08:48 pm
I see "null" for host and port. However, I know these are filled out in the configuration on the Admin page.
Thanks,
Matt
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Support September 16, 2016 @ 08:47 pm
Here is the output from console when I try to click to dial:
sugar_grp7.min.js?v=8HWoFYE9hdr0rowYA0iXjw:432 Object {user_phone: "385", incoming_call: "1", click_to_call: "1", host: null, port: null…}click_to_call: "1"client_id: "SugarCRM"client_type: "SugarCRM"host: nullincoming_call: "1"port: nulluser_phone: "385"proto: Object__defineGetter__: defineGetter()defineSetter: defineSetter()lookupGetter: lookupGetter()lookupSetter: lookupSetter()constructor: Object()hasOwnProperty: hasOwnProperty()isPrototypeOf: isPrototypeOf()propertyIsEnumerable: propertyIsEnumerable()toLocaleString: toLocaleString()toString: toString()valueOf: valueOf()get proto: proto()set proto: proto() sugar_grp7.min.js?v=8HWoFYE9hdr0rowYA0iXjw:415 Uncaught TypeError: Cannot read property 'match' of nullnormalizeHost @ sugar_grp7.min.js?v=8HWoFYE9hdr0rowYA0iXjw:415ProstieZvonki.connect @ sugar_grp7.min.js?v=8HWoFYE9hdr0rowYA0iXjw:419success @ sugar_grp7.min.js?v=8HWoFYE9hdr0rowYA0iXjw:432params.success @ sugarapi.js:654n @ jquery.min.js:2fireWith @ jquery.min.js:2w @ jquery.min.js:4d @ jquery.min.js:4 sugar_grp7.min.js?v=8HWoFYE9hdr0rowYA0iXjw:432 Object {user_phone: "385", incoming_call: "1", click_to_call: "1", host: null, port: null…}click_to_call: "1"client_id: "SugarCRM"client_type: "SugarCRM"host: nullincoming_call: "1"port: nulluser_phone: "385"proto: Object sugar_grp7.min.js?v=8HWoFYE9hdr0rowYA0iXjw:415 Uncaught TypeError: Cannot read property 'match' of nullnormalizeHost @ sugar_grp7.min.js?v=8HWoFYE9hdr0rowYA0iXjw:415ProstieZvonki.connect @ sugar_grp7.min.js?v=8HWoFYE9hdr0rowYA0iXjw:419success @ sugar_grp7.min.js?v=8HWoFYE9hdr0rowYA0iXjw:432params.success @ sugarapi.js:654n @ jquery.min.js:2fireWith @ jquery.min.js:2w @ jquery.min.js:4d @ jquery.min.js:4
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Support September 16, 2016 @ 02:38 pm
I have the Avaya CTI already installed. I need the one that goes into the config file under contract = xxx
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