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• SugarChimp fatal errors in sugarcrm.log -- not finding list all of the sudden

  Support March 5th, 2019 @ 8:57 pm
  

  More errors from around the same time the previous day:

  Sun Mar 3 22:47:15 2019 [17020][1][FATAL] SugarChimp:fatal:1551671235: MailChimpToSugarCRMActivity error when importing into SugarCRM: API call to campaignSubscriberActivity/ failed: transfer closed with 1 bytes remaining to read
  Sun Mar 3 22:47:15 2019 [17020][1][FATAL] SugarChimp:fatal:1551671235: MailChimpToSugarCRMActivity->run() error: API call to campaignSubscriberActivity/ failed: transfer closed with 1 bytes remaining to read Campaign Activity import not completed for 8bea6ea526
  Sun Mar 3 22:47:15 2019 [17020][1][FATAL] Job eb711a58-3e2f-11e9-b446-109836af9d37 (MailChimp to SugarCRM Activity Job - Initial Campaign Activity Import ) failed in CRON run

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• Upgrading to Sugar 8 -- need upgrade package for PM

  Support February 15th, 2019 @ 6:51 am
  

  Could I also get the package which is compatible with Sugar 7.9.5.0? I currently have PM4.5.1upgrade_02232017 installed, and I am getting a few errors in the health check related to PM when I try and upgrade from 7.8.2.2 > 7.9.5.0:

  Fri, 15 Feb 2019 02:03:12 -0500 [Upgrader] - => F: [Issue 338][red][unsupportedPropertyAccess][536][Unsupported property access: $field_name_map] Access to an unsupported property $field_name_map found in modules/PM_ProcessManager/ProcessManagerEngine2.php on line 756
  Fri, 15 Feb 2019 02:03:12 -0500 [Upgrader] - => F: [Issue 339][red][unsupportedPropertyAccess][536][Unsupported property access: $field_name_map] Access to an unsupported property $field_name_map found in modules/PM_ProcessManager/ProcessManagerEngine2.php on line 761
  Fri, 15 Feb 2019 02:03:12 -0500 [Upgrader] - => F: [Issue 340][red][unsupportedPropertyAccess][536][Unsupported property access: $field_name_map] Access to an unsupported property $field_name_map found in modules/PM_ProcessManager/ProcessManagerEngine2.php on line 795

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• Issue with SugarChimp -- trying to schedule a support call.

  Support December 14th, 2018 @ 5:38 am
  

  Oops, didn't properly attach the image. Here it is:

  

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• Issue with SugarChimp -- trying to schedule a support call.

  Support December 14th, 2018 @ 5:37 am
  

  I figured I would just update this case instead of making a new one, but on the evening after our call I installed the latest version of SugarChimp and ran a quick repair & rebuild as instructed. Everything worked fine.

  Tonight, though, upon running a QRR, I get a response about missing SugarChimp columns in the database (see attached image). I selected "execute" and completed the QRR, but upon doing another QRR I get the same response. I'm guessing I'll have to add these columns via the database backend. I'm wondering if this is an expected response from the SugarChimp update?

  Thank you.

  -Freddy

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• Issue with SugarChimp -- trying to schedule a support call.

  Support December 11th, 2018 @ 11:58 pm
  

  Ok I was able to schedule a support call for tomorrow 0115p EST. I went to a past support case I made and used the same link that was given to me then. I will cancel the first one I made.

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• Updating version fails

  Support December 3rd, 2018 @ 11:06 pm
  

  Sorry for the late response, Bill. Thanks for checking in.

  I was able to get this upgrade issue sorted out, yes. I wouldn't mind if we could get Auto-Assign Lead functionality back in our lives, though, if you want to check out my other support thread. :)

  Hope you're all doing well over there.

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• Updating version fails

  Support November 14th, 2018 @ 6:04 pm
  

  Fortunately, I was able to get this resolved, so I'm on 4.5.5 now. Is this the latest version?

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• Updating version fails

  Support November 13th, 2018 @ 7:25 pm
  

  Just following up....I hope support is still offered for this product. :(

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• Trying to uninstall -- breaks Sugar instance.

  Support November 8th, 2018 @ 2:58 am
  

  Ok I am reading through this thread now. This is very unfortunate and seems like a lot of work just to uninstall. :(

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• Trying to uninstall -- breaks Sugar instance.

  Support November 8th, 2018 @ 2:50 am
  

  In Module Loader I see two installed SynoDashboardTemplates extensions. One is version 20141224, the other is version 20170223.

  I don't believe I have upgraded the Sugar instance since the latest installation of SynoDashboard.

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• Updating version fails

  Support November 7th, 2018 @ 9:24 am
  

  Forgot to mention I am using Sugar on-premise, version 7.7.2.0

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• Trying to uninstall -- breaks Sugar instance.

  Support November 7th, 2018 @ 7:30 am
  

  Forgot to mention: we are using Sugar on-premise and version 7.7.2.0.

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• Email from MailChimp about disabled webhooks

  Support November 5th, 2018 @ 7:53 pm
  

  Oddly, the issue seems to have resolved itself. I'm checking the latest activity on subscribers and it's showing in Sugar, and the email addresses are being updated to Opted Out or Invalid as expected. Not sure what happened. I don't think the support call is needed anymore, though. I have gone ahead and cancelled. I'll let you know if any other issues arise. Thanks for all your help!

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• Email from MailChimp about disabled webhooks

  Support November 5th, 2018 @ 7:43 pm
  

  I scheduled a call for 02:00pm - Wednesday, November 7, 2018. Thank you!

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• Email from MailChimp about disabled webhooks

  Support November 2nd, 2018 @ 3:08 pm
  

  Sorry for this late response -- it's been a busy week!

  I don't think SugarChimp is functioning properly still. I notice when I go to webhooks, the webhook URL is still colored red, which I would think indicates something negative? Not sure about this.

  But the main reason I say this is because I looked up a few of the new unsubscribes from our most recent campaign, and I notice that they are not marked "opted out" in Sugar as expected. I also notice that there is not the expected activity showing in the MailChimp Activity dashlet.

  What's strange is that all our new contacts in Sugar are being added to MailChimp as normal, so the sync is working fine in that regard. However, there doesn't seem to be any updates happening in Sugar from MailChimp.

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• Email from MailChimp about disabled webhooks

  Support October 25th, 2018 @ 7:28 pm
  

  Thank you. I will try and test. I had one more question -- in the webhook settings I notice that two options are unchecked (see attached image). Should these be checked?

  

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• Cancel event not working as expected

  Support December 20th, 2017 @ 12:45 am
  

  Yes I received. Thank you ma'am. :)

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• Cancel event not working as expected

  Support December 19th, 2017 @ 9:57 pm
  

  I received the new version, thank you. I'll report back on whether or not the new version helps the issue.

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• Cancel event not working as expected

  Support December 19th, 2017 @ 6:47 pm
  

  Sure, I have Dropbox.

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• Cancel event not working as expected

  Support December 18th, 2017 @ 8:15 pm
  

  Bill emailed me a little over a week ago saying he was trying to send me the new version of PM. My mail server must have removed it because it was attached as a .zip file. I've reached out to him but haven't heard back. If there's another way I can obtain the new version of PM please let me know. Thank you.

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• SugarChimp

  May 23rd, 2015 @ 3:22 am
  
  This plugin basically functions as it says it does. I would give 4 stars because I'm sure there is room for improvement and expansion in functionality, but I had to give 4.5 on account of the excellent customer support. Very fast to respond and very thorough in their work. I respect that. View Add-on
  
  
• Process Manager 4.5

  December 11th, 2015 @ 2:50 am
  
  I did not purchase from SugarOutfitters but this is hands down the best Sugar addon for your money. We use it with Sugar 7.6 (on-site) and it's fantastic. Highly recommend this. It does everything it says it does. -Freddy View Add-on
  
  

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