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• Installation error

  Support July 17th, 2018 @ 5:37 pm
  

  Can you bill us for the whole year, instead of month by month. It's just too much paperwork for us to do every month.

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• Installation error

  Support June 22nd, 2018 @ 5:31 pm
  

  Thanks for the response. Yes it was fixed.

  Got another billing related question. How do i switch from monthly to yearly billing?

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• Installation error

  Support June 7th, 2018 @ 6:33 pm
  

  We have opened up all the permissions.. (See code below)

  shah_amit@teb-lampdu:/var/www/sugar2$ pwd
  /var/www/sugar2
  shah_amit@teb-lampdu:/var/www/sugar2$ sudo chmod -R 777 ./*

  but still getting the same error.

  also attached the screenshot error from sugar front end. It goes to 80% then freezes every time in the rebuilding "TableDictionary"

  80% Complet.

  Display Log
  Installing administration extension
  Installing Language Packs
  Rebuilding Language...en_us
  Installing layoutdefs extension
  Installing scheduledefs extension
  Installing vardefs extension
  Rebuilding ActionViewMap...
  Rebuilding ActionFileMap...
  Rebuilding ActionReMap...
  Rebuilding Administration...
  Rebuilding Dependencies...
  Rebuilding EntryPointRegistry...
  Rebuilding Extensions...
  Rebuilding FileAccessControlMap...
  Rebuilding Layoutdefs...
  Rebuilding GlobalLinks...
  Rebuilding LogicHooks...
  Rebuilding TinyMCE...
  Rebuilding Menus...
  Rebuilding Include...
  Rebuilding ScheduledTasks...
  Rebuilding ScheduledTasks...
  Rebuilding UserPage...
  Rebuilding Utils...
  Rebuilding Vardefs...
  Rebuilding JSGroupings...
  Rebuilding WirelessModuleRegistry...
  Rebuilding WirelessLayoutdefs...
  Rebuilding TableDictionary...
  Rebuilding metadata for clients...
  Rebuilding Console...
  Installing Images
  Installing Relationships
  Rebuilding Vardefs...
  Rebuilding Layoutdefs...
  Rebuilding TableDictionary...

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• Unable to connect to mailchimp

  Support September 22nd, 2017 @ 3:34 pm
  

  Hello again !

  So finally figured this one out. It turns out that websense was blocking

  https://wildcardsan.us15.list-manage.com

  And once they opened it up, the plugin is working fine. It was very wierd. I forced it to use TLS v 1.0 and that does not go to this website. But when I take out that line, it was failing. And then monitoring websense blocks revealed that this was the site that was being blocked ! May be it will help someone else if they encounter similar situation !

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• Unable to connect to mailchimp

  Support September 21st, 2017 @ 6:38 pm
  

  Hello again ! So I have an update on this. I tried to remove https, and make it http in MailChimpV3.php

  private $api_endpoint = 'http://.api.mailchimp.com/3.0';

  And this seems to work fine. It was able to get the lists from our mailchimp account. I tried all php options to ignore ssl, but none of them worked. Only making it http instead of https explicitly seemed to work ... So the question is, would you have any suggestions of accomplishing this in a 'cleaner' way .. ?

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• Unable to connect to mailchimp

  Support September 20th, 2017 @ 6:42 pm
  

  Yes, we have tried this out in the sugar-ondemand version, and it does work from there. So we know for sure there is something odd about our environment. I will let you know how it goes .. It is a huge convinience for our marketing folks if they can get mail-chimp data inside of their sugar-crm dashboard, so I have to give this some more brain-cycles !

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• Unable to connect to mailchimp

  Support September 20th, 2017 @ 5:40 pm
  

  Hello Jon, I am still looking into and working on this. It looks like SSL3 might be a culprit .. I want to try and force php to use TLS1.2 ... I tried to add curl_setopt ($ch, CURLOPT_SSLVERSION, 6); in modules/SugarChimp/includes/classes/SugarChimp/Helper.php, but I am not sure if that is the right place .. ??

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• Unable to connect to mailchimp

  Support September 12th, 2017 @ 1:56 pm
  

  curl -V gives 7.47, and phpinfo gives 7.47 too .. But then I read https://sourceforge.net/p/curl/bugs/1319/ page, and found some mentions of different OpenSSL versions. So I checked that. And there might be something there -

  shah_amit@teb-lampdu:/var/www/sugar$ openssl version
  OpenSSL 1.1.0f 25 May 2017

  But the phpinfo page shows OpenSSL/1.0.2g

  PHP was installed from sudo add-apt-repository ppa:ondrej/php because Sugar needs 5.6, and Ubuntu doesn't ship with that. And so was php/Curl - sudo apt-get install php5.6-curl

  And Linux/Php is not my expertise, so I am open to suggestions :)

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• Unable to connect to mailchimp

  Support September 5th, 2017 @ 5:34 pm
  

  Yes, it is able to validate the license. It does give a 'validation successful' popup.

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• Unable to connect to mailchimp

  Support September 1st, 2017 @ 6:43 pm
  

  An FYI - We have a cloud version of sugarcrm, as well as a version hosted inside the firm. Everything is working from the cloud version, but we need it to work from inside the firm because thats our PROD environment.

  And we are using the license key that we have in the cloud version already. I hope it doesn't have a 'one instance only' restriction, or something to that affect ..

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• Unable to connect to mailchimp

  Support September 1st, 2017 @ 6:41 pm
  

  Here is the Response - {"success":false,"message":"Could not access MailChimp server"}

  SugarCRM Logs have a whole lot of these -

  Fri Sep 1 14:40:02 2017 [23192][1][FATAL] SugarChimp:fatal:1504291202: SugarChimp Scheduler: You do not have a MailChimp api key saved yet. You probably have not setup SugarChimp. Email support@sugarchimp.com if you need help.

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