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• Errors in Sugar CRM log

  Support November 12th, 2014 @ 6:18 pm
  

  After we updated SugarChimp to 7.1.1, the install went through fine but now cannot validate the license. Below is the log entry.

  Wed Nov 12 06:11:10 2014 [6580][1][FATAL] SugarChimp:fatal:1415801470: SugarChimp_Scheduler_Driver::end The scheduler failed to finish: Array
  (
      [status] => error
      [message] => The SugarChimp SugarOutfitters license failed to validate: Key could not be found locally. Please go to the license configuration tool and enter your key.
      [error_type] => license
  )

  This is the error we get when validating:

  Failed: SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to /key/validate and make sure that SSL certs are up to date on the server.

  I talked to Sugar about this they say they are not blocking the API call.

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