Member SinceFebruary 10th, 2014
Last SeenDecember 3rd, 2018
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Support October 20th, 2015 @ 12:41 am
When i setup a filter on a dashlet (eg. Report Listing) and then deploy - the filter has to be reset on the user's dashlet - i was expecting an update to this plugin as it was initially discovered many months ago (approx sept 2014)View Comment
Support May 15th, 2014 @ 2:15 pm
yes please - I would love to connect today as i really need to make a clear decision moving forward - i am the Sugar specialist for this client - firstname.lastname@example.org -- could you please contact me and arrange a screenshare/chat asap. 905-807-7184View Comment
Support May 13th, 2014 @ 1:45 am
Hello - my most important concern here is the stability of version 3.x -- your previous comments suggested that "The old versions of SugarChimp (version 3 and before) attempted to do what you're suggesting with campaigns, but it had several issues scaling beyond a few subscribers and campaigns. It rarely worked for anyone." ----- please expand on this - I need to make a decision regarding a solution for moving forward.View Comment
Support May 13th, 2014 @ 12:38 am
Hello - wow - that is quite a drastic change - I am not clear how the sales team would use this tool - you suggest that using the mailchimp interface for what it does best - but that is not practical for the sales team who would not be active in mailchimp --
can we downgrade to 3.x version until the 7,x version is better suited for prime time use --? are there shortcomings in 3.x that would not make its use reliable or recommended?View Comment
Support May 12th, 2014 @ 7:29 pm
thanks for your reply - I don't mean to sound critical - just that there was such a ground up change on the sugarchimp 3.x to 7.x --- the main things I am wondering is the following:
We are using sugar 6.5 - and have installed sugarchimp 7.x -- so the connector is functioning - and my understanding is that you look up the contact/lead/target/account (we have configured the connector for these four modules) - and if there is any Mailchimp data for the selected record -- the marketing activity data is shown the the connector popup window --- -- and the data is not stored in the sugarcrm db - it is just being pulled from Mailchimp via the connector in real time -- ------ is that correct understanding
the scenario in point #1 is handy when looking at the actual record - but what do I do if I want to process a campaign - and see all the bounces -- or all the click throughs - or all the opens -- for example --- from what I can see - we can only look at the connector on a record by record basis.
the previous version of sugarchimp had a module that showed this activity based on a campaign - i believe.
am i missing something here - perhaps you can guide me as to how the sales team would follow up from a mailchimp campaign after it is sent - I can't get my head around this -- In Sugar Campaign - the various marketing activities (bounce, open, click through, etc) are viewed as sub-panels --- is Sugarchimp connecting the campaigns between mailchimp and sugar - i recall Sugarchimp 3.x having a 'SugarChimp Campaigns module)
I find that this is not exactly a simple process -- ie you are bridging two powerful system - merging target lists - campaigns and follow up activity against 4 different module in Sugar - as a premium user (44/mth) I would expect to have so more documentation - especially given the radical change in 3.x to 7.x --- just some constructive feedback -- thanks for your support.View Comment
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