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Display NameVedisoft
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Website
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Member SinceOctober 14, 2014
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Last SeenAugust 01, 2023
Vedisoft does not have any add-ons for sale.
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Support May 30, 2022 @ 09:10 am
Hello, You can use Calls as a module for cards (in general, any module can be a card). But the Basic scenario is that Contacts or Compaies is used as a card, and the indication on the card (green, yellow, red) indicates whether there is a planned activity, including a Call.
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Support May 30, 2022 @ 08:56 am
Hello, we didn't check compatibility with v12, you can try it, there is 30 day trial.
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Support November 08, 2021 @ 08:21 am
Hello. There is no direct integration with your PBX, but you can use our softphone. See instructions in the previous message.
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Support July 13, 2021 @ 09:52 am
Hi, sorry for late answer. Our module “All-In-One CTI” doesn’t have direct integration with your PBX. But you can use our module with your PBX if your users use our professional SIP-softphones – Softphone.Pro http://softphone.pro/en/ .
If you use our softphone with your PBX then you get all functions of PBX-CRM integration: 1. Learn who calls you before you start talking (pop-up notification on incoming call) 2. Dialing number as easy as one-mouse-click (click-to-call) 3. Know who and when talked to your clients (call logs on client page and in calls list view) 4. Listen to conversation record directly from client page (audio records of phone talks)
To try our SIP-softphone integration please do the following: 1. Download installation file: http://softphone.pro/en/#download-section 2. Install it using Installation Guide: http://softphone.pro/en/help 3. Install All-In-One info your CRM (installation guide for CRM - https://www.sugaroutfitters.com/docs/allinone-cti/install-guide-sugarcrm-pro-ent-7-and-8) 4. Put the following credentials into All-In-One Settings in Admin panel in SugarCRM • Password - 137638 • Host - wss://softphone.prostiezvonki.ru • Port - 443 • Match only last N digits - 10 5. When you will configure your Softphone.Pro put the same password (137638) in your Softphone’s CRM System settings
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Support April 19, 2021 @ 05:31 am
Hello, right now we supports only 9.x version, but if you send us your sanbox we can prepare it to your version.
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Support February 05, 2021 @ 07:12 am
I mean the CRM source code (php files). If you do not have access to it, then you can send access to the SugarCRM sandbox.
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Support February 04, 2021 @ 08:44 am
Mark, Ok, we will prepare updated module for you. We need your CRM sources (without client data, of course) - this will be the fastest development way. Development will take about 5 days, possibly faster. For operational conversation, please add me to skype: live: ebb3de03d480a977.
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Support February 03, 2021 @ 01:58 pm
Hello, At the moment, we do not support version 10.2 (sorry for incorrect information in module details). if you are interested in our module, we can update it to CRM version 10.2. Please specify which type of CRM you are using: insite or ondemand?
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Support September 15, 2020 @ 05:07 am
Hello, Sorry for late answer. Please send log with problem calls to maximv@vedisoft.ru. Please additionally specify the time and numbers involved in the call.
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Support August 07, 2020 @ 06:20 am
Hello, There is no SSO support to connect mmodule to CRM, but loggin settings save on configure page of module, so you need to set it only once.
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Support January 17, 2020 @ 07:24 am
Send test licence valid for 7 days on e-mail. Let's continue by e-mail.
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Support January 14, 2020 @ 01:09 pm
There is a way to install the module without data loss. For this we have prepared a special module. You can download it from this link: http://office.vedisoft.ru/files/sugar-8.x-CISCO_2019-12-13.zip
The installation process is as follows: 1. go to module loader. 2. Disable old module. 3. Upload new module. 4. Install new module. The old module will be replaced automatically.
It is important to understand that the new version of the module will work correctly only on the sugarcrm 9. We recommend, just in case, to make a backup of PhoneCalls and UserPhones module entries.
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Support January 09, 2020 @ 07:42 am
This information should be saved in CRM settings. The key to your old module will work for the new one, but just in case, copy it.
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Support January 09, 2020 @ 07:39 am
Unfortunately, the call log and user settings will be reset - when reinstalling the module, the tables storing this information is re-created. You can save the data by making a backup of the aoic_UserPhoneNumbers and phonecalls tables, and after installation, deploy them back. We will check the documentation, maybe there was a way to save data when installing the module, but before it was not there.
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Support December 27, 2019 @ 10:25 am
Here is the link to download the new module - http://office.vedisoft.ru/files/sugar-9.x-CISCO_SugarOutfitters.zip For correct work you need to remove current module and install the new one. There is the same config for new module and it is should be stay after remove the old module.
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Support December 17, 2019 @ 05:40 am
Please tell your current e-mail, the one that we have is not available. (just send letter on sales@vedisoft.ru)
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Support December 13, 2019 @ 06:03 am
Hello, Fix is ready, please specify the full name of the module that you are using (Admin -> Module Loader).
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