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• How do I remove a list from SugarChimp?

  Support May 20th, 2016 @ 3:08 am
  

  Hi, I removed a new target list in Mailchimp that someone had set up and was wrong, but couldn't work out how to remove or stop the Sugar target list from trying to sync. This stopped other (correct) lists from syncing and I could see that I had 3 lists pending. Then after another 20 minutes it showed that I didn't have API key connection with mailchimp. I copied my API key from mailchimp and attempted to refresh in sugarchimp but nothing happened. I am now stuck!

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• Issue syncing my list as Campaign has disappeared

  Support April 5th, 2016 @ 2:01 am
  

  Below is the error message that was being received:-
  We have investigated this and it looks like the SugarChimp upgrade yesterday morning causes the issue. The Sugar Chimp upgraded version doesn't match with the current Sugar CRM version. From the Sugar Chimp logs it is returning MySQL error Unknown column 'smartlist.team_set_id' in 'on clause' , for temporary fix we need the previous version of Sugar Chimp in short revert it to the previous version before the upgrade. If you could provide the Sugar Chimp previous version that would be great.
  Also could you please forward the error below to Sugar Chimp for them to investigate the mySQL error Unknown column we are getting in the current Sugar CRM version that would be helpful.
  ERROR Starts Here
  Mon Apr 4 17:02:59 2016 [6878][c47bf5ef-67e7-32dc-56ec-5469800b331f][FATAL] Retrieving record by id smartlist:b101c855-bb7a-816d-cf45-5701f75378b9 found Query Failed: SELECT smartlist.* FROM smartlist INNER JOIN (select tst.team_set_id from team_sets_teams tst INNER JOIN team_memberships team_memberships ON tst.team_id = team_memberships.team_id
  AND team_memberships.user_id = 'c47bf5ef-67e7-32dc-56ec-5469800b331f'
  AND team_memberships.deleted=0 group by tst.team_set_id) smartlist_tf on smartlist_tf.team_set_id = smartlist.team_set_id WHERE smartlist.id = 'b101c855-bb7a-816d-cf45-5701f75378b9' AND smartlist.deleted=0 LIMIT 0,1: MySQL error 1054: Unknown column 'smartlist.team_set_id' in 'on clause'
  ERROR Ends Here

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• Issue syncing my list as Campaign has disappeared

  Support April 5th, 2016 @ 1:18 am
  

  Hi Jon,
  We upgraded our instance of Sugar Chimp 7.6 for Sugar 6 and have unfortunately run into compatability issues. We are going to have to uninstall SC7.6 and will require the older version. I don't have this saved in my downloads - can you please point me in the right direction? The issue is urgent as currently sales force cannot edit leads or send/receive email from Sugar CRM. Below is a comment from Service Provider.
  Xandra Tabelon (Squiz Australia)
  Apr 5, 10:56
  Hi Nicole,
  As I have mentioned in my previous email, the issue is caused by the Sugar Chimp upgrade yesterday. It seems that the Sugar Chimp upgraded version is not compatible with the current Sugar CRM version.
  We suggest to revert the Sugar Chimp to its previous version and asked Sugar Chimp to investigate the compatibility issue with Sugar CRM version below 7.
  If you could provide us the previous version of Sugar Chimp for us to install that would be great.
  Kind regards,
  Xandra Tabelon
  Squiz Support

  Thanks, Nicole

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• Issue syncing my list as Campaign has disappeared

  Support March 31st, 2016 @ 8:12 pm
  

  Hi, Thank you, I would be happy to take a call to try and resolve the issue. I am based in Sydney Australia and my day is just starting. Let me know what time works for you.

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