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Support September 17th, 2019 @ 6:45 pm
This issue is still occurring. Try these steps to reproduce: 1) Set up mask for a field that is in the Contacts subpanel on an Account record view. Our sample uses phone_mobile with a mask of (999) 999-9999 2) Make that field required in studio 3) Set up a dependent visible if condition in studio for the field. Our instance uses isInList($contact_type_c,createList("Franchisee")) which utilizes a custom field, but could be replaced with out of the box fields.
Let us know if you can or can't re-produce the issue. Thank you
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Support June 24th, 2019 @ 2:02 pm
Hello,
We are working with the client to see if they approve of providing a backup. I'll report back when I have more information.
Thank you.
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Support June 12th, 2019 @ 6:47 pm
Chrome version: 74.0.3729.169
They say they also have the issue in Firefox.
Thank you.
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Support June 7th, 2019 @ 4:39 pm
Hello,
I sent the video as requested earlier in the week. Did you receive it? Has any progress been made on this?
Thank you.
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Support May 22nd, 2019 @ 4:16 pm
Can this updated package be installed without uninstalling the old one?
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Support May 22nd, 2019 @ 2:24 pm
Hello,
They are on Sugar v 9.0. See below for Sugar Supports feedback on the issue:
_In a clone of the instance, I disabled a few custom JavaScript files that appeared to be part of the SynoFieldMask customization I referenced in the previous note, which resolved the issue. However, I found that I was unable to disable or uninstall the customization via the UI (not an uncommon problem) nor was I able to access the original zip or manifest of the customization within the system file structure (very uncommon problem). Without the ability to disable the customization through the UI and without a list of the files included in the customization, I would only be able to disable the parts of the customization that cause the problem in production, but be unable to disable/uninstall all of it.
I would recommend reaching out to the creators of the customization about getting a manifest or copy of the package: https://www.sugaroutfitters.com/support/SynoFieldMask
In the meantime, I can disable those files in production but I'd be uneasy doing so knowing that other parts of the customization are still installed, which could result in errors. If you're able to get a package or manifest for the customization (the original zip was called SUGAR_SYNOFIELDMASK_7.6.0-to-8.2_20181206.zip ), I could use that to fully remove the customization._
The video I have is in mp4 format. I don't see a way to post that in this forum. Did I miss it, or is there some alternate way to get the video to you?
Thank you, Arie Knoester
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Documentation January 25th, 2018 @ 3:49 pm
Hello, Do you have any documentation or information on importing survey responses? I did not see anything listed in the available documentation.
Thank you.
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Support October 4th, 2017 @ 1:50 pm
Has this issue been fixed? Is iNet Sudo compatible with 7.9.2.0?
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Support June 21st, 2016 @ 1:25 pm
Great, thanks. One follow up question: will customers who have already purchased this product get access to the 7.7.x version when it is available?
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