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Display NameDJuserDJ
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Member SinceSeptember 18, 2014
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Last SeenJuly 07, 2023
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Support February 22, 2018 @ 05:45 pm
Thanks -much appreciated DJ
PS - sorry I didn't reply earlier -for some reason I didn;t get an email for your earlier comments: only today, when you closed the case. Is your email working OK -it would help to get an email per response?
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Support May 20, 2015 @ 05:31 pm
OK so you're suggesting we remove our clients from our database to sync the MailChimp mailing list to not include clients. Is there documentation somewhere that explains what actions fires these logic hooks to tell MailChimp to update the list?
Thanks for your help
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Support May 20, 2015 @ 02:55 pm
I'm not really sure how this would solve my current problem but not to worry. I'll just get someone to code up the logic hooks as you suggested yesterday but for future reference I'm not sure exactly which changes I make on Sugar will be synced on MailChimp then?
And even if I export a new target list those changes won't be picked up? eg when contacts leave a company or ask to change their mail preferences outside of mailChimp
Or is it just when I remove people from the target list they don't get picked up on MailChimp?
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Support May 20, 2015 @ 01:52 pm
It's complicated and stems from another problem that I had support on yesterday.
I want to segment my MailChimp list to send my campaign to clients only (so not prospects). I can't segment on client or prospect (account type) as I can't map this field to my MailChimp list because the account type field is in the Accounts module and not the Contacts module.
Since we are using Sugar Community Edition, if we want to sync a related Account field for a Contact, we need to create a custom field on the Contact module that pulls in the related data, using logic hooks etc. A colleague of yours yesterday directed me to some resources but as this requires php coding etc I will need to find someone to implement this for me.
In the meantime as a workaround I decided to use two separate mailing lists in MailChimp one for clients and one for others. Hence I wanted to update the existing list in MailChimp to remove clients and also create a new list containing only clients.
Thanks
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Support May 20, 2015 @ 01:30 pm
Hi
I use KReporter V3.0 to create reports and export them as a target list. So I've updated an existing KReport and then re-exported to the target list.
Then in order to force a re sync, I've removed the target list from SugarChimp "MailChimp List:" option in Sugar saved and then re-selected the target list in the same way. So should the changes now be reflected in MailChimp?
In the same vein I assume changes I make in Sugar will not be replicated and therefore synced to MailChimp unless I re create the target list as target lists are not updated dynamically?
Thanks for your help Louise
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Support May 19, 2015 @ 04:01 pm
Hi Chad
Thanks yes I am trying to sync a related Account field for a Contact so I'll have a look at the thread and see how I get on.
Thanks Louise
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