Member SinceSeptember 18th, 2014
Last SeenJuly 3rd, 2019
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Support July 26th, 2018 @ 9:51 am
please delete! this is a duplciate created in Error !View Comment
Mailchimp does not receive new Sugar Contacts into 'Subscribers' - but into a seperate 'Reconfirm' listSupport February 22nd, 2018 @ 5:45 pm
Thanks -much appreciated
PS - sorry I didn't reply earlier -for some reason I didn;t get an email for your earlier comments: only today, when you closed the case.View Comment
Is your email working OK -it would help to get an email per response?
Support May 20th, 2015 @ 5:31 pm
OK so you're suggesting we remove our clients from our database to sync the MailChimp mailing list to not include clients. Is there documentation somewhere that explains what actions fires these logic hooks to tell MailChimp to update the list?
Thanks for your helpView Comment
Support May 20th, 2015 @ 2:55 pm
I'm not really sure how this would solve my current problem but not to worry. I'll just get someone to code up the logic hooks as you suggested yesterday but for future reference I'm not sure exactly which changes I make on Sugar will be synced on MailChimp then?
And even if I export a new target list those changes won't be picked up? eg when contacts leave a company or ask to change their mail preferences outside of mailChimp
Or is it just when I remove people from the target list they don't get picked up on MailChimp?View Comment
Support May 20th, 2015 @ 1:52 pm
It's complicated and stems from another problem that I had support on yesterday.
I want to segment my MailChimp list to send my campaign to clients only (so not prospects). I can't segment on client or prospect (account type) as I can't map this field to my MailChimp list because the account type field is in the Accounts module and not the Contacts module.
Since we are using Sugar Community Edition, if we want to sync a related Account field for a Contact, we need to create a custom field on the Contact module that pulls in the related data, using logic hooks etc. A colleague of yours yesterday directed me to some resources but as this requires php coding etc I will need to find someone to implement this for me.
In the meantime as a workaround I decided to use two separate mailing lists in MailChimp one for clients and one for others. Hence I wanted to update the existing list in MailChimp to remove clients and also create a new list containing only clients.
Support May 20th, 2015 @ 1:30 pm
I use KReporter V3.0 to create reports and export them as a target list. So I've updated an existing KReport and then re-exported to the target list.
Then in order to force a re sync, I've removed the target list from SugarChimp "MailChimp List:" option in Sugar saved and then re-selected the target list in the same way. So should the changes now be reflected in MailChimp?
In the same vein I assume changes I make in Sugar will not be replicated and therefore synced to MailChimp unless I re create the target list as target lists are not updated dynamically?
Thanks for your helpView Comment
Support May 19th, 2015 @ 4:01 pm
Thanks yes I am trying to sync a related Account field for a Contact so I'll have a look at the thread and see how I get on.
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