Member SinceAugust 10th, 2017
Last SeenJanuary 24th, 2020
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Support September 11th, 2017 @ 9:42 pm
Thanks for the recap. We are good.
I appreciate your help in figuring this out. Let me know what you come up with for a long-term solution.
Support September 8th, 2017 @ 3:05 pm
No the system has not created another record. The old email address us unique. I'll set up a call for next week.
Support September 7th, 2017 @ 8:06 pm
I response to your questions:
1) Yes, I am able to see the contact records in MailChimp with the old email address.
2) I update a couple more records in Sugar. In the Health Status it reflected the change in that it showed the list number as 1 and the number of records as 3. I gave the system an opportunity to update and the record count went to 0, however the records in MailChimp did not update.
3) I made sure the email address is marked as Primary and not marked as opt-out or invalid.
4) I reviewed the items on his list which are good to know but don't seam to help.
I think a phone call would be in order to try and sort this out. Can we set something up for Monday afternoon or Tuesday morning of next week?
Support September 7th, 2017 @ 6:12 pm
Thanks for the prompt reply. You are correct. When we update an email address in Sugar the new email address is MailChimp is not updating. I waited overnight to see if it changed but it has not.
Looking at the "Health Status" it is showing all "0" and "Done". The time stamp shows it just updated a few minutes ago.
Support August 11th, 2017 @ 6:10 pm
Thanks for the reply. I'll give it a try.
Will it also allow us to map fields from the "Account" module?View Comment
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