Are you wondering if your employees are satisfied with your CRM ? User Satisfaction gives you the answer ! This module allows you to collect feedback from your teams regarding the use of your tool and thus, to adapt it according to their feedback. It's up to you !
Users Feedbacks
ACCESS TO USERS FEEDBACKS
DEDICATED ROLE A role called « User satisfaction administrator » is created during package installation. Only Sugar Admins and role members can access to module.
USER SATISFACTION MENU A new "User Satisfaction" menu is useful for managing the users’ feedbacks.
An out-of-the-box report named « KPI – User Satisfaction » displays the feedbacks that users gave the current month.
KPIs Any user can add the ‘User Satisfaction’ dashlet on its homepage ; however only the Sugar administrators and the members of the role named ‘User satisfaction administrator’ are allowed to see the KPIs :
If the user has not been granted the role to see these KPIs, he will see the following message:
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