Visitors Online: The CRM Admin will see the online user in CRM, when a use add code to their page and enter user name and email in script page.
After enter your detail you will able to chat CRM admin.
CRM admin will see you online in CRM.
Admin will click on online user name will open chat window.
Now you Sugar CRM admin and website visitor will able to chat. Now CRM admin also able to send Canned Message to visitor user,
Like in above example there are 2 messages admin will click any message the message text will auto added into chat box text area. Send message by hit the Enter Key. User and admin will receive message and get notification tune on message receive.
And you can chat with CRM admin, admin chat window look like :
Visitor chat window look like form website.