by Rolustech

Know everything about your website visitors even before the first interaction. Convert traffic into leads, nurture them and convert them into loyal clients. All with RT CXM!

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Release Notes

SugarCRM Package Version 2.0 (Available: 01/21/19)

RT CXM Sugar Package Release Notes

GDPR Compliance

  • Deletion of the parent (Lead/Contact) deletes related tracks, notifications, and chats
  • Parent (Lead/Contact) has the option to download related CXM data


  • Same email creates two leads bug resolved
  • Multiple lead records against a single visitor issue resolved
  • Chat or Form Submission not converting to a lead error resolved
  • RT Tracker View render failed error resolved
  • Social Insights Dashlet and rt_cxm_email module removed
  • License page is not loading error resolved
  • Bug-Free installation and uninstallation
  • Notes don't get attached error resolved
  • Not a Valid RTCXM User in Dashlet after validation bug resolved

Special Instructions

  • It is a good idea to perform Repair and Rebuild after installation (not required)


  • Compatible from SugarCRM 7.11 to 8.2 (On-demand installation requires plugins team assistance)

RT CXM Wordpress Plugin Release Notes:


  • Compatibility from WordPress 4.5.0 to 5.0.3


  • Help link for Google Analytics Settings
  • Warnings to let User know that if the Plugin is not configured with SugarCRM the Live Chat and Form Submission Features will not be available.
  • Live Chat Design Revamp
  • Lead Form within the Chat
  • Unread messages will show up as a green dot on the icon


  • Timer for the automated message reduced to 15 seconds instead of 1 minute.
  • CXM Automated message will appear only once.
  • General Settings not able to store properly
  • Message from WordPress not received in SugarCRM
  • Failure to save Google Analytics UA property.
  • Google Analytics authorization issue.
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