by Rolustech

Know everything about your website visitors even before the first interaction. Convert traffic into leads, nurture them and convert them into loyal clients. All with RT CXM!

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FAQs

I have installed RT CXM but live chat isn’t working. How can I enable it? Make sure live chat is enabled in RT CXM WordPress configuration.

How far back can I see in the TrackFlow history? You can see all the history since the user was first tracked.

What happens when no user is online to chat with customers on the website? A form pops up asking for customer's email so when a user goes online, they can get back to the customer through email

Does RT CXM work with any CMS? No, it is compatible with WordPress only. However, it can be customized to be compatible with any other CMS.

What kind of information do I get when tracking leads on my website? - Visitor’s device - OS - Browser - Location - History of the pages visited - And more

Can I get reports from the TrackFlow? You can export all the tracks from leads or contacts modules’ Detail View.

What happens if the same visitor comes from a different platform? Once the user fills out a form from that platform and the information matches an existing Lead or Contact all of the information gets attached to that Lead or Contact.

Why is my WordPress giving me a license error even though I have entered the license key? Key needs to be validated at SugarCRM first.

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