by iDevIT

Sudo Login (or Masquerade) allows Administrators to log in as any regular user without asking for their password and without disconnecting them. Specially useful for configuring their workspace (filters, reports, dashboard) or to support users (reproduce issues, help them step by step, etc).

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I can't see one of my user in the list

Please ensure that your user is Active (User Status not Employee Status) and that he is not an Administrator. For security reasons, only Regular users are listed and eligible for Sudo Login.

I can't see the link on the homepage

Our module has been carefully tested against Sugar8 default's theme and we only use basic features of the core engine of SugarCRM 8+ The link should appear as long as : - module is marked as installed in Module Loader - a valid licence has been entered and validated on Licence's administration page (check the bottom of Admin pannel) - trigger a Repair > Quick Repair - Go back to home screen (Home/Dashboard module) and refresh (press F5)

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  • "Great and responsive customer service! There was a conflict with one of the recent Sugar upgrades and iDevIT was quick to respond and resolve the issu..." - cpike

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