by Faye

Low user adoption is a leading cause of CRM failure. Don't let your organization fall victim to this issue. The Utilization Monitor for Sugar by Faye is here to provide you with actionable insight into how your SugarCRM users are interacting with their CRM platform. With the Utilization Monitor, managers and supervisors can access real-time visual dashboards of critical business activities, thus uncovering better coaching opportunities for sales reps and improving user adoption.

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Tackle Your Adoption Hurdles and Maximize Your SugarCRM Value

CRM adoption difficulties are expected, so Utilization Monitor for Sugar equips managers and supervisors with valuable optics into what their CRM users are doing within the platform to ensure those difficulties are overcome. A must-have user adoption driver, the Utilization Monitor for Sugar, provides a real-time visual dashboard of the critical business activities managers need to track and boost their CRM platform usage for optimum success.

Features of the Utilization Monitor for Sugar

  • Display usage stats on a custom dashboard
  • Filter by roles and users
  • View a comprehensive usage score
  • Customize how much each activity contributes to the usage score
  • See a trending score indicating how employees' Sugar use changes
  • Toggle between time periods (30, 60, 90 days)

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Key Benefits

  • Track users’ interaction with the system to gauge adoption
  • Compare usage between users and user groups to improve productivity
  • Track usage trends over time
  • See when users aren't adopting features

Requirements & Notes

  • Compatible with all supported Sugar versions.