by Enjay IT Solutions Ltd. Ask a Question

A better way to stay connected with your contacts. Send custom SMS messages to one or more people at once right from within Sugar CRM or Suite CRM. Create tailored messages to improve engagement. Pro version can send SMS from any module. It also supports inbound SMS and workflows.

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SMS ADD-ON

Plans for you !

For Sugarcrm 6.X

  • Professional
  • Supports Twilio
  • Send from any module
  • Supports inbound SMS
  • Works with workflows
  • Works with any SMS Gateway
  • Easy to configure
  • Create SMS templates
  • Works with Accounts, Contacts, Leads
  • ... & Cases and Opportunities
  • Unlimited Users
  • Outstanding Support

For Sugarcrm 7.X

  • Professional
  • Supports Twilio
  • Send from any module
  • Supports inbound SMS
  • Works with workflows
  • Works with any SMS Gateway
  • Easy to configure
  • Create SMS templates
  • Works with Accounts, Contacts, Leads
  • ... & Cases and Opportunities
  • Unlimited Users
  • Outstanding Support

SMS PRO ADD-ON

Enjay team will help you free in installing and configuring this connector as we would be more than happy to achieve your goals together.

Better Relationships through Better Communication


Send SMS messages directly from any record in modules such as Account, Case, Contact, Lead and Opportunity. You just need to open that particular record, then click on Send SMS button and select desire template from drop down which are you already created in SMS template module. You can also send multiple SMS at once right from the list view

New SMS PRO ADD-ON Features


With support of standard SugarCRM workflow mechanism, send automatic SMS from any module. Also Pro version supports Inbound SMS support

  • It works with any SMS Gateway.
  • User can do configuration settings by own for SMS addon.
  • Outbound as well as Inbound SMS from the CRM
  • Maintains Log of all the SMS transactions in the CRM itself
  • User can see SMS logs into CRM with details of text that has been sent, sent date & time, destination mobile number, customer name.
  • Send single as well as group SMS from the CRM
  • All the modules can be covered with the help of the workflow change
  • Easy to Create SMS Template on basis of Sugarcrm Modules (Lead, Contact, Account, Opportunities, Cases).
  • Automated process to store SMS logs into CRM.
  • Group SMS can be sent on basis of search result from list view of Lead, Contact, Account, Cases, Opportunity modules.
  • Send generic SMS, Greeting SMS or custom template to all recipient from list view of sugarCRM modules.
  • Field engineer/technician can be notified when assigning support cases.
  • Notify to customer directly on register or closing of their complaints/cases.
  • Send out SMS to Field Sales staff on the move so they can contact to client at the shortest time.
  • Easy to achieve greater operational efficiency ,communicate directly to targeted audience.
  • Multilevel sms can be sent e.g on case allocation, an sms can be sent to the customer, the field engineer as well as the manager or the immediate supervisor of the field engineer.
  • Automatic SMS can be sent to the person on his birthday, anniversary etc.

Works with any SMS Gateway of the World


Our SMS addon is compatible with all the SMS gateways of the World. Below is the list of some popular SMS gateways used by our estemeed clients.

  • SMS Gateway Hub (India)
  • Twilio SMS (Australia)
  • Dinstar SMS (India)
  • Avetio (United Kingdom)
  • Expert Texting (North America, Europe, Middle East and Asia)
  • MaTelso SMS Gateway (Germany)
  • Informaxion SMS Gateway (Netherland)
  • SMS Gateway (Canada)
  • Burst SMS - (Australia)
  • Unifonic - (Jordan)
  • Nexmo - (USA)
  • C3NTRO - (Mexico)

Want a personal demo?

Click here and we will walk you through how it works.

Video : Sending SMS Messages from SugarCRM

Inbound SMS Settings

Following are some screenshots showing settings to be done to enable inbound sms.

SugarCRM SMS Inbound Settings

Description : Above is screenshot from smsgatewayhub, After Login from Dashboard click on LongCode.

SugarCRM SMS Inbound Settings

Description : From panel on left click on Keyword, then from sub menu click on Manage Keyword marked with red rectangle.

SugarCRM SMS Inbound Settings

Description : Now click on Url Forwarding and then on Edit button.

SugarCRM SMS Inbound Settings

Description : Enable the checkbox and provide your crm url in text field provided and then click on save.

you need to add /InboundSMSHandler.php after your static ip or url of crm. Please note this file name is case sensitive.

SugarCRM SMS Inbound Settings

Description : You can see Url Forwarding Enabled and link of your crm.

Here we have screenshots from other SMS service provider, they have provided portal for inbound sms settings.

SugarCRM SMS Inbound Settings

Description : Login to portal, From Dashboard find link keyword. Fill all details properly, details are hidden with grey rectangles in these screenshots.

SugarCRM SMS Inbound Settings

Description : Click on settings button to update the details.

SugarCRM SMS Inbound Settings

Description : Fill all the details properly and save. Please read instructions on screenshot too.

you need to add /InboundSMSHandler.php after your static ip or url of crm. Please note this file name is case sensitive.

NOTE : To enable inbound sms you must contact your gateway service provider, inbound sms settings may vary for different service providers. Ask to enable inbound sms they will provide you longcode or shortcode and may provide you another portal too where you can update url of your crm.

Need Customization ?

We are there to make the customized version of the addon with some additional charges.

Features


* It works with any SMS Gateway. * Easy to configure for each user who uses it. * SMS templates make it easy to create for any module. * Include any field value within your SMS templates. SugarCRM SMS template * Automated process to store SMS logs into CRM. * User can see SMS logs in SugarCRM with details of text to be sent, sending date & time, destination mobile number, and customer name. * Group SMS can sent right from the list views of the Lead, Contact, Account, Cases, Opportunity modules. SugarCRM send SMS * Send generic SMS,Greeting SMS or custom template to all recipient on the list view. * Field engineer/technician can be notified of assigned support cases using “Case Register SMS” * Send an SMS to a customer directly upon an update to their support case. * Send out SMS to Field Sales staff on the move so they can contact the client quickly. * Easy to achieve greater operational efficiencies ,communicate directly to targeted audience. SugarCRM SMS popup
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Rating
  • "Good tool. Provides us with a quick and easy way to contact our students and for them to reply. Vendors are fantastic, responsive and accommodating. Well worth it."

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