by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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We have big problem with SuiteCRM v.7.3.1 when creating custom screen by group. The Dashlets on the start page disappear for all user, we have this problem after adding custom field for a custom screen.
We stop using this module with SuiteCRM.

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    3 years ago

    Hi Claude,

    Sorry about the the dashlet issue that you are running into! This will happen if there is a file permissions issue that causes the deploy of the custom view in Studio to not work correctly. This is very likely the case which would explain the behavior you are seeing and it is very dependent on the server. There is a way to address the file permissions issue so that this or other potential issues with other solutions don't happen again. I recommend using this script to fix permissions: http://www.shanedowling.com/sugarcrm-permissions-script/

    Just in case that it isn't file permissions related, can you check both your sugarcrm.log (root directory of SuiteCRM) and your PHP error log for any errors that happen around the time of adding the custom field to the layouts and deploying?

    Thanks,
    Jason

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