by Think Bixby Technologies

Who reassigned this call? When was the status field adjusted? The SugarCRM Calls module doesn't allow Auditing the same way as other modules do. Fix that with this quick add-on.

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Track Changes to Calls

SugarCRM provides the ability to "Audit" several built-in modules. This allows system administrators to monitor changes to key fields, e.g. name, status fields, and user assignment. Unfortunately this ability is not enabled for the Calls module. This SugarCRM add-on fixes that by tying the Calls module into the existing Audit system.

After Audit Tools is Installed

Audit Any Call Field

Right from within SugarCRM Studio you can select any field in the Calls module and set it to be audited. Now whenever someone makes a change to that field you'll know who did it and when.

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