All-In-One CTI makes your CRM and telephones best friends!
- Asterisk 1.8, Asterisk 11, Asterisk 13
- Android smartphones
- Softphone Pro
Immediately Know Who is Calling
As a call comes in have a pop-up in SugarCRM appear with who is calling. Not in the system yet? Add them on the spot:
Automatically Log Calls
Reducing the headache and time it takes to log calls allows your team to field more calls.
Calls are logged automatically:
Want to add notes for the call? Just click on the phone icon next to their name in the popup.
On any contact, account, or lead simply click a phone number and your desk phone will immediately dial the number.
- Learn who calls you before you start talking (pop-up notification on incoming call)
- Dialing number as easy as one-mouse-click (click-to-call)
- Save your customer's time from IVRs and secretaries (smart transfer to assigned employee)
- Listen to conversation record directly from client page (audio records of phone talks)
- It also supports Android devices. All features are supported (pop-up notification, click-to-call, call logs).
Check out the user guide for more information.
Other add-ons of interest
Avaya Integration is a computer telephony integration between SugarCRM/SuiteCRM and Avaya PBX. Add-on supports PBX "Avaya IP Office"