Process Management Made More Powerful
CRM admins covet configurable, dependable tools that automate critical workflows for their business. SugarBPM answered this call. Now, to make the powerful SugarBPM tool even stronger, we developed Upsert® BPM Essentials, an easily-installable collection of our customers' most-requested SugarBPM add-on features.
Increase the Power of Your Automations
We added some frequently requested options as custom process actions to put more no-code solutions in the hands of your Sugar administrators!
Dynamic Field Updates
Whether you need to update an associated user, dropdown, team, or text field, we have you covered with a suite of SugarBPM actions to dynamically pass field values to and from your target record!
Read-Only Field Updates
Read-only fields are meant to keep your users from changing critical information, but it shouldn't prevent your automations from ensuring things are kept up-to-date. Upsert® BPM Essentials now supports updating any read-only field in SugarBPM so you can implement your business logic with no code.
Add Comment Log Entries
Make your business automations more transparent to your users by adding Comment Log entries to the target record or to a related module record. Your users will appreciate knowing when a BPM process emailed a customer, made a critical update, or alerted another user.
Preferred-Agent Routing
In addition to being able to dynamically assign records, we included options to ensure critical work items get assigned to someone who can respond as soon as possible. Leveraging Sugar's Shifts and Shift Exceptions modules, you can decide how to route the record assignment should your designated user not be available. Re-route the record to a specified fallback user or to a team queue so that your processes are covered when someone is unavailable.
Administrative Efficiency
Improved User Experience for Administrators
We augmented each SugarBPM module with additional search capabilities so you can locate the information that matters with precision and efficiency. When searching completed processes, you can now filter by the date the process triggered, the associated process definition, and more!
Upsert® BPM Essentials adds a Mass Action menu to the Process Management screen. Mass re-assign a new process user, re-execute a batch of failed processes, or cancel processes still in progress in a bulk action instead of one-by-one.
Watch Video Overview
System Requirements
Upsert® BPM Essentials is compatible with:
- Sugar Sell, Serve, and Enterprise products
- Versions 13.0 and higher
- Hosted in SugarCloud or on-site